Microsoft Dynamics NAV Application Specialist
Chicago, IL

Job Description

The Microsoft Dynamics NAV Application Specialist is responsible for evaluating and addressing user access requests and support tickets submitted by the Dynamics NAV user community at Gogo. He/she should ensure that access requests and support tickets are worked in a timely and professional manner and that all required approvals are obtained.

Key Responsibilities:

* Assess Dynamics NAV user issues and determine course of action for resolution.
* Assist users with Jet Enterprise support issues.
* Assist users with Datahaven support and configuration changes.
* Collaborate with ERP and Corp IT team members to work towards resolution of support tickets.
* Utilize Easy Security and Fast Path to grant user access to Dynamics NAV, following the Segregation of Duties guidelines, obtaining approvals as required.
* Develop knowledge base to be used for effective and efficient problem resolution.

Required Skills and Experience:

* 6+ years of Dynamics NAV experience.
* 3+ years of Dynamics NAV RTC experience.
* Advanced knowledge of Dynamics NAV functional and technical capabilities.
* Advanced knowledge of Dynamics NAV permissions and Easy Security.
* Experience with troubleshooting in an Dynamics NAV environment.
* Experience developing Jet reports.
* Experience with Segregation of Duties as it pertains to assigning permissions, conflict identification, and mitigating controls.

Other Skills and Experience:

* Excellent written and verbal communication skills as well as documentation skills.
* Excellent analytical skills and ability to define applicable approach methodologies.
* Self-starter and function well as an individual as well as with a team.
* Ability to interact well with internal business stakeholders.
* Experience working with Datahaven workflow approval and document management software a plus.
* Experience working with Lanham add-ons, including E-Ship and EDI a plus.
* Experience working with To Increase add-ons, such as Advanced Job Management, a plus.
* Experience with ticketing systems, such as ZenDesk and/or Jira.
* Strong attention to details.

Gogo is the inflight internet company. Our worldwide inflight Wi-Fi services have made internet and video entertainment a regular part of flying. We are a diverse and mission-minded group of professionals all working together in extraordinary harmony. And that's just the beginning. We connect the aviation industry and air travelers with innovative technology and applications, and we do it all in a high-energy environment that welcomes the next challenge. Be prepared to join a performance-obsessed team that is passionate about bringing the internet to every device, every flight, everywhere.

Equal Opportunity Employer/Vets/Disabled

Gogo participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.