Metrics Analyst
Vienna, VA

Job Description

Job Description:

The Leidos Origin program provides IT services to a critical national client and is responsible for all facets of IT services for a user base of 2,000-3,000 staff and contractor personnel. We have global reach: over 100 locations within CONUS, and several locations outside CONUS. We are seeking a business process tools engineer/integrator to help us transition to a more formal IT Service Management framework where we will be applying ITSM capabilities to further mature our service management, problem management, and SLA reporting capabilities.

You will work with program and client staff personnel to formally define and document service level agreement (SLA) metrics for the program. You will meet with program and client staff to seek understanding of the SLA's the client intends to measure, determine which factors will be used to calculate each SLA, and establish exception (e.g. escape) criteria for each SLA. You will apply your knowledge of best industry ITSM practices to determine the appropriate types of SLA's needed to effectively manage the Origin technical baseline. You will work with the process engineer/integrator to verify tool SLA calculations. You may be called up on to assist with other program activities that relate to this position.

Primary Responsibilities

* Define SLA's for tracking key program performance measures.
* Hold technical discussions with client and program staff to define SLA's and gain concurrence.
* Verify SLA calculations produced by program tools.
* Formally document SLA's in the program baseline.
* Work with program technical staff to determine appropriate escape criteria based on your understanding of Origin's deployed systems.
* Develop documentation artifacts for processes and as-built workflow designs.
* Participate in technical exchange meetings with program and client personnel.
* Act as the subject matter expert on service level agreements to other teams.

Basic Qualifications

* Requires BS degree and 8-12 years of prior relevant experience or Masters with less than 6-10 years of prior relevant experience or experience in lieu of degree.
* Experience with establishing service level agreement metrics for IT programs.
* Demonstrated understanding of network topologies, WAN services, and network components (e.g. routers, switches, firewalls).
* Demonstrated understanding of compute and storage platforms, virtualization, and redundant systems.
* Strong systems engineering background with an emphasis on IT service management models.
* Able to produce clear and concise documentation.
* Experience with presenting ideas, concepts, and implementations to senior client and program personnel.
* Good written and oral communications skills
* You will be required to pass both a customer required and administered medical and physiological screening, as a condition of employment.



Preferred Qualifications

* Experience with Solarwinds product suite.
* Experience with Cisco networking products.
* Experience with VMWare, Microsoft Windows Server, and SCOM

Clearance: Active TS/SCI with Poly

Travel: 10% within the DC Metro area.

You will be required to pass both a customer required and administered medical and physiological screening, as a condition of employment.

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 32,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com .

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here .

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to spam.leidos@leidos.com .

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.