Mediabrands - Senior Associate, IT Operations (20153569)
New York, NY

Job Description

Position Summary

The Technology Operations Senior Associate is responsible for providing daily operational technology support, maintaining inventories, documenting licensing, and other technical related activities for multiple customers with minimal supervision. The candidate will work with a team to ensure high-quality operational support, and provide innovative solutions for our customers.

This individual will be creative, energetic and willing to make decisions that guarantee successful delivery of support. This position requires strong communication skills, verbal and written, with a focus on customer service and problem solving. This individual will be required to consistently document solutions and systems. There is significant contact with the customer community.

Essential Functions

Issues Management and Resolution:

* Must be knowledgeable in Windows, MAC/OSX, MS Office, Outlook, familiar with help desk tools such as Ivanti/Landesk, and Remedy
* Advanced Knowledge of Active Directory administration.
* Knowledge of Crestron, Surface Hub, Polycom VTC, Polycom Telephony, Skype for Business, supporting meeting room technology, etc
* Has good verbal and written communication skills needed with a high focus on customer service.
* Has the ability to provide solutions to user problems to ensure user satisfaction and productivity
* Troubleshoot system, application and hardware issues
* Must be comfortable supporting C-level executives both onsite and remote in a high pace environment.
* Troubleshooting remote end user incidents with issues such as VPN, MFA and Email
* Work directly with customers to solve problems
* Update the customer & service desk with status and resolution
* Use external information to research and resolve issues when needed
* Consistently update the ticket tracking system with status and fixes
* Self motivated with the ability to work with minimal direction
* Demonstrates a passion for technology.

Systems Administration:

* Performing advanced system maintenance
* Creating, maintaining, and deploy desktop images utilizing MDT and JAMF Pro
* Document processes and systems
* Track assets
* Perform backups and restores

Communication:

* Be able to act as first line decision maker for technology issues at a customer site
* Strong interpersonal skills with heavy focus on customer service
* Demonstrate sound written, oral and organizational skills
* Document solutions, systems and procedures
* Consistently share solutions with peers
* Works effectively as an individual and as part of a team
* Adhere to team policies and organizational reporting structures

Resource & Project Management:

* Work with IT management to determine Operating and Capital expense needs on a quarterly basis
* Complete assigned tasks on time
* Ability to follow documented commonly-used concepts, practices, and procedures
* Ability to manage multiple constituencies, issues, priorities and goals
* Point person on team projects.

Qualifications

Education:

* Bachelor's Degree from an accredited University, preferably in Computer Science, Information Systems or equivalent program or IT experience required
* Basic technical certification in field of expertise

Work Experience:

* Minimum 6 years IT experience
* Experience working in a heterogeneous technical environment
* Ability to resolve complex support issues, through research, testing and problem solving skills
* MAC/PC cross platform support.
* Creating, maintaining, desktop images via MDT and WDS.

Skills:

* Experience in the Advertising and/or Marketing industry preferred
* At least 5 years of experience delivering IT solutions within a corporate and/or high volume environment preferred

About Us

IPG Mediabrands was founded by Interpublic Group (NYSE: IPG) in 2007 to manage all of its global media related assets. Today, we manage over $37 billion in marketing investment on behalf of our clients, employing over 8,500 marketing communication specialists in more than 130 countries.

IPG Mediabrands is a new world agency group designed with dynamic marketing at its core. Our speed, agility and data smarts ensure we continue to create growth for many of the world's biggest brands. IPG Mediabrands' network of agencies includes UM, Initiative, BPN and Orion Holdings as well specialty business units including Magna Global, Cadreon, Ansible, Society, Reprise, Rapport and the IPG Media Lab.