Job Directory Media Support Manager

Media Support Manager
Englewood Cliffs, NJ

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Job Description


The Global Media Operations group in Englewood Cliffs, NJ is responsible for prepping content needed for domestic and international distribution as well as broadcast operations. This includes transcode, edit and delivery services to meet client fulfillment around the globe 24 hours a day, 7 days a week.

Responsibilities include but are not limited to:

This Media Support Manager position is responsible for building and launching new digital supply chain workflows, partner onboarding, as well as providing operational and technical support for the Global Media Operations team. The main objective is to assist all operations members with encoding and delivery support related issues in a 24/7 environment. Media Operations ingests, preps, QCs and delivers content internationally and relies on Media Support Specialist's to solve or escalate issues electronically, on the phone and in-person. Other responsibilities include providing operations and customer support for the portfolio of applications and products used for file-based digital workflows including video editing, transcoding, digital file delivery, and live streaming.

This is a role that combines broadcast engineering, information technology, and digital media. An ideal candidate will have a background in Film/TV, Computer Science, Information Systems, or Digital New Media. This person will like to operate in a fast paced environment, enjoy interacting with customers, and willing to tackle unique challenges head-on.


Basic Qualifications

A minimum of 3 years of experience in digital supply chain, broadcast operations or a post-production environment

A minimum of 3 years of experience in a support or customer facing position

Experience working with post-production software such Avid Media Composer, Adobe Suite, Final Cut Pro

Must have experience with digital media file types and encoding workflows - QT, MXF, MPG, Mp4 etc.

Must have proficient experience with Microsoft Office applications (including Outlook, Word, Excel)

Additional Job Requirements

Interested candidate must submit a CV/resume through to be considered (note job #:49319BR)

Must be willing to work in Englewood Cliffs, NJ

Must be willing and able to work on any shift including, overnights, swing, or weekend

Desired Characteristics

An individual with a very strong desire to learn, take on new technologies and challenges

Know your way around desktop hardware, software applications, MAC/PC OS and network connectivity

Excellent troubleshooting, problem solving, and escalation skills

Experience with encoders such as Vantage, Adobe Media Encoder, Cloud Services

Experience with MAMs for Archiving/Purging/Restoring (DIVA Director and Avid Interplay a plus)

Experience with live records, routing and transcodes (Grass Valley iControl, KVMs, DVS Venice, Florical, Avid Airspeed/Interplay Capture)

Experience with digital delivery methods, such as AWS, Aspera P2P/Faspex, Signiant, ftp, UDCP etc.

Experience with QC Software such as Tektronix, Phabrix Scope, GrayMeta Iris, Switch, VLC etc.

Experience with MacCaption for Closed Caption creation, editing and converting

Any IT experience, Metadata Manipulation (ETL) or Scripting languages a plus

Experience supporting customer workflows through operations team and/or help desk

Able to multi-task and make effective decisions in a high-pressure deadline driven environment

Strong communication skills and ability to interface with multiple departments, clients, and vendors

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