Manager, Web Services
Seattle, WA

Job Description

Overview

Hope. Care. Cure. These three simple words capture what we do at Seattle Children's -- to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE

Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families' ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho - the largest region of any children's hospital in the country.

In 2019, U.S. News & World Report once again ranked Seattle Children's among the nation's best children's hospitals - for the 26th year in a row. We received national rankings in all 10 specialty areas evaluated by U.S. News & World Report, and are honored to be the only pediatric medical center in Washington to be ranked.

As a Magnet designated institution, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it's delivering frontline care to our patients in a kind and caring way, practicing the highest standards of quality and safety or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community.

* Manager, Web Services -The Manager, Web Services oversees the content strategy for the Seattle Children's website seattlechildrens.org, including setting the strategic direction for the development and maintenance of content, information architecture, design and user interface. They also are accountable for SEO (search engine optimization) and SEM (search engine marketing) to ensure content optimization and to drive traffic to the website. The role has oversight of the technical aspects of seattlechildrens.org and the Seattle Children's intranet. This includes ensuring that seattlechildrens.org and the intranet are operating at an exceptional level of efficiency and that innovation is built into daily work. As a member of the Marketing and Communications department's leadership team, the Manager, Web Services oversees a team that includes web developers, content producers and a web program manager who act as liaisons with internal clients to ensure projects and operational support are meeting requirements. The role also manages various vendor and agency relationships and serves as an integration point between the Marketing and Communications and Information Technology (IT) departments.

The ideal candidate will: • Be both technically and business savvy • View the website in the context of the role it should play in the target audiences' journey• Have a solid understanding of web technologies and adherence to contemporary web industry best practice• Be familiar with web development languages and authoring tools• Be an exceptional content strategist and project manager• Seek out the right data to make decisions• Can articulate goals into meaningful and measurable results• Have a meticulous attention to detail• Set priorities and provide team direction• Ensure team members know what is expected of them• Ensure blocking issues are resolved quickly• Be an exceptional collaborator and innovator• Be dedicated to continuous improvement• Have excellent problem solving skills and the ability to navigate change and/or ambiguity

Requirements

Required Education/Experience: - Bachelor's degree in Computer Information Systems, Computer Science, Marketing, Communications or related field or equivalent combination of education and experience. - 7+ years of experience coordinating and managing web developers and projects. - Experience leading a team of people, including direct reports, cross departmental team members and external vendors and agencies. - Project & Program management experience. - Content strategy experience. - Experience developing, innovating and maintaining web sites, web applications, large-scale digital marketing projects and initiatives. Preferred: - Prior healthcare industry experience. - Experience with enterprise-level Content Management Systems (e.g. Ektron) and CMS producer governance and management. - Experience using .NET and PHP language frameworks. - Savvy at working with key stakeholders to set priorities and gather technical business requirements.

Our community welcomes diverse experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our increasingly diverse patients and families. Our organization recruits, employs, trains, compensates, and promotes without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The people who work at Seattle Children's are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves within this community, which cultivates and promotes equity, diversity, and inclusion at all levels.

Seattle Children's is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.