Manager, Software Engineers
Hoboken, NJ

Job Description

NICE Actimize is currently seeking a Manager, Software Engineers to join our dynamic and growing Professional Services team located in Hoboken, NJ or Atlanta, GA.

Responsibilities

* Manage day-to-day performance of the Professional Services software engineering team and make sure that project goals are met.
* Work towards achieving the objectives established by the management.
* Work independently and be able to manage the team and projects.
* Should be able to solve complex implementation, resource and business problems, and manage client expectations.
* Acts as an expert and mentors team leaders and software engineers on technical matters.
* Support all client Implementation projects and be responsible for solution configuration, client reviews, testing, production deployment and related deliverables.
* Advise on estimations, project plans, scoping documents and other required project documentation. Support company's commercial activities.
* Maintain staff by recruiting, training and developing individual contributor talent.
* Resource Planning and Resource Management - maintain a dynamic resource capacity model to achieve required scale as we grow the business
* Work with rest of the professional services managers and staff to deliver high-quality, results based customer experience across all customer engagements
* Provide technical leadership in client implementation projects, pre - and post-sales
* Troubleshooting customer issues during implementation
* Self-motivated team player ready to embrace a fast paced, high growth environment
* Identify and lead internal efforts at improving PS effectiveness and efficiency
* Ability to multi-task and function efficiently with very aggressive schedules/timelines
* Apply technical and functional best practices as applicable to each customer
* Communicate with customers, and internally with Product Management and R&D teams.
* Work with vendors for onboarding and hiring contractors for the software engineering team.

Qualifications

* Eight plus years of experience in the Information Technology field with three years in a team management capacity.
* Experience in working with enterprise application software or in a Data Warehousing environment A MUST
* Financial services experience (banking, brokerage or insurance) A MUST
* Knowledge of Actimize solutions
* External Consulting or Professional Services experience at a vendor - A PLUS
* Strong oral and written communication skills are essential
* 4 + years of hands on SQL knowledge/Database (Oracle, SQL Server) A MUST
* Software development experience with C#/Java a PLUS
* Team oriented
* Strong sense of ownership
* Able to thrive in a fast paced environment
* Ability to travel 25% of the time