Manager of Enterprise Services-TRIRIGA Mcdonald's
Chicago, IL

Job Description

As a Business Analyst, you will utilize your Lease Administration/Management/Accounting experience to gather, analyze and document user requirements and processes while offering solutions to automate processing or improve existing business processes. Key responsibilities of the Business Analyst role will include the following:

* 3+ years of business and technical experience, designing and implementing customer and internally facing solutions.
* Strong understanding and command of SDLC methodologies.
* Strong ability to learn new business processes, specifically lease administration, lease accounting and payments to landlords
* Assist with the development of project deliverable by reviewing the lease process and system
* Minimum 3-5 years application support and solution development experience.

Desired skills & experience

* mso-fareast-font-family:"Times New Roman"">Strong background in application support and/or TRIRIGA Certified is a preferred.
* mso-fareast-font-family:"Times New Roman"">Break/fix incident experience

is a plus.
* mso-fareast-font-family:"Times New Roman"">2-3 years' experience in the

Integrated Workplace Management Systems (IWMS) industry.
* mso-fareast-font-family:"Times New Roman"">Provide domain expertise around

a specific area of system architecture and software development with a

focus on real estate and facilities management systems preferred.
* mso-fareast-font-family:"Times New Roman"">2-3 years of experience working

with web-based applications such as TRIRIGA.

* Serve as the point of contact for all end-user incident reports. Review all incidents, assign to the appropriate resource, estimate completion dates and provide recommendations for permanent solutions.
* Provide key functional and technical solutions within a matrixed team of employees and service providers responsible for Application Maintenance, Application Enhancements, and Quality Assurance.
* Manage end-user expectations by collaborating on functional requirements/design, develop enhancement estimates, clearly communicate delivery dates and deliver based on agreed schedules.
* In collaboration with other Solution Delivery management and staff, serve as the dedicated application maintenance staff responsible for post-implementation solutions developed by implementation teams. Ensure solutions developed by implementation are clearly understood and documented.
* Provide reports and dashboards to track service provider CPI/KPIs. Provide timely CPI/KPI reviews to the Director - Operational Excellence, including expected and actual CPI/KPI breaches.
* Participate in weekly incident and enhancement review meetings to ensure priority alignment
* Provide inputs and execute on departmental goals and objectives determined by the Director - Operational Excellence.
* Build effective relationships with business partners through effective communication and collaboration.
* Actively promote a business focused approach throughout Technology Services.
* Participate in professional development activities. Research and analyze industry trends and maintain knowledge of emerging technologies. Participate in user groups to facilitate knowledge sharing.