Manager of Digital Infrastructure
Chicago, IL

Job Description

Imagination is a Chicago-based content marketing agency. We help local and national clients increase engagement and build relationships with their customers. We have an immediate opening for a Manager of Digital Infrastructure.

Responsibilities:

* Oversees all internal IT operations and manages AWS cloud hosting infrastructure


* Establishes and enforces standards and procedures that are followed during the design and implementation of IT and cloud systems


* Actively manages and monitors cloud systems to ensure uptime, security, continuity, and performance


* Mentors and assists junior IT staff, and helps triage internal help desk requests


* Establishes digital information security policies and best practices and helps to enforce throughout the agency


* Manages high and urgent severity incidents to restore service as quickly as possible


* Demonstrates strong troubleshooting skills and the ability to provide in-depth technical analysis



IT Skills:

* Networking: ISP connectivity, VLANs, HP switches, Fortinet Firewall (or similar), VPN, Wireless networking, DNS


* Systems Administration: VMWare, Linux, Mac, Windows Server, Synology NAS, FortiOS, BASH


* Server Administration: LAMP stack



Cloud Infrastructure Skills:

* AWS Cloud Administration: EC2, S3, Route53, ELB (inc. SSL), ACM, Lambda, VPC, CodeDeploy, IAM, snapshots/backups


* Monitoring and Incident Management: AWS, Pingdom, PagerDuty


* Understanding of DevOps principles such as continuous delivery workflow, git repositories, etc.



Familiarity with:

* Vendor Management: Printers, ISPs, Software Licensing, etc.


* Audio/Video/Phones/Conferencing: VOIP, Polycom Phones


* G-suite for Business administration (Gmail, Drive, Hangouts/Meet, etc)


* Hardware Inventory/Fleet Management


* Helpdesk experience & workstation troubleshooting


* Managing and administering Active Directory


* Managing and administering server backups



Imagination is an EOE.