Manager, Network Reliability Engineering
Dallas, TX

Job Description

Introduction

Are you passionate about technology? Do you love leading teams to build new things? Do you want to help drive the future of IBM's Cloud offerings? If you answered YES, then we have the right opportunity for you!

Your Role and Responsibilities

The Network Reliability Engineering department within IBM Cloud's IaaS Network Engineering team provides incident and problem management, internal and external customer-driven changes, network evolution guidance, network testing, break-fix troubleshooting, and maintenance services for all aspects of data networking for SoftLayer. The Manager, for Shift 2 of Network Reliability Engineering is an individual who is an accomplished people manager with experience in network engineering and network operations.

The NRE Shift 2 Manager's role includes the following responsibilities:

* Manages Shift 2 (APAC daytime coverage) team and resource workloads and prioritizes assignments to ensure alignment with business objectives and initiatives in a dynamic environment.
* Provides direction to engineering resources in areas including but not limited to: routing protocols, routers, switches, firewall administration, MPLS, BGP, VPN, load balancing. Hands-on experience in these disciplines is required.
* Managed multiple complex projects
* Manages project budgets
* Reviews and final approval for all network change activities initiated by network engineers on the team to ensure proper coordination, implementation and validation procedures are in-place. Ensures conformance to change management policies.
* Incident management during critical events that impact the network, including internal and external communications, team coordination of repair and then root cause analysis efforts.
* Manages vendors in supporting the on-going growth and enhancements to the network infrastructure.
* Identifies process improvements to streamline and reduce workflow delivery of NRE responsibilities. Works closely with the Core Engineering and Architecture team to ensure consistent implementation of changes to the production environment and adherence to network configuration standards at all times. Additionally to drive improvements from lessons learned during root cause analysis and trending on incidents.
* Responsible for hiring, developing, mentoring and promoting engineering resources according to HR policy.
* Provides clear oral and written communication of network change activity and outage events to peers and senior leadership within the organization.
* Maintains high-quality customer service to clients and customers.
* Work with internal IBM Cloud IaaS teams to ensure their requirements are being met in a timely fashion.

Required Professional and Technical Expertise

* Monday through Friday 21:00 to 06:00 UTC
* 10+ years of experience in network engineering and operations in a multi-vendor environment
* 5+ years of experience in managing a team of networking staff

Preferred Professional and Technical Expertise

* The primary location for this position is the Dallas office
* Periodic travel to other IBM Cloud IaaS offices and/or data centers will be required (< 10%)

About Business Unit

Digitization is accelerating the ongoing evolution of business, and clouds - public, private, and hybrid - enable companies to extend their existing infrastructure and integrate across systems. IBM Cloud provides the security, control, and visibility that our clients have come to expect. We are working to provide the right tools and environment to combine all of our client's data, no matter where it resides, to respond to changing market dynamics.

Your Life @ IBM

What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world. What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Preferred Education: Master's Degree Commissionable: No

Key Job Details

* Country:US
* State:TEXAS
* City:DALLAS
* Category:Technical Specialist
* Required Education:Bachelor's Degree
* Position Type:Professional
* Employment Type:Full-Time
* Contract Type:Regular
* Req ID:248540BR
* Location:DALLAS, TX US