Maintenance Support Specialist
Farmers Branch, TX

Job Description

Overview

▶Who we are

Imagine working in a place where continuous improvement and innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world.

As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee® and Big Bite®. "Brain Freeze" is a 7-Eleven registered trademark for our 53-year old Slurpee® and with over 67,000 stores globally (more than any other retailer or food service provider), we sell over 14 million a month.

But there's a lot more to our story and much more left to be written. We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services.

At 7-Eleven the entrepreneurial spirit is in our DNA and has been ever since our inception 90+ years ago. It's what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to better serve the needs of our customers.

Today we are redefining convenience and the customer experience in big ways...we are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to come make history with us.

▶How we lead

At 7-Eleven we are guided by our Leadership Principles.

Be Customer Obsessed Be Courageous with Your Point of View Challenge the Status Quo Act Like an Entrepreneur Have an "It Can Be Done" Attitude Do the Right Thing Be Accountable

Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.

#LI-EO1

Responsibilities

▶About the opportunity

The Maintenance Specialist will act as the Subject Matter Expert for day-to-day Facilities Maintenance activities and back office procedures. This includes invoice reviews and approvals, reviewing and updating standard repair costs, invoice disputes, and assisting stakeholders with questions. Position may specialize in single or multiple lines of business (HVAC, Fuels, Refridgeration, Food Service Equipment, Car Wash etc.).

Leverages industry experience to review and approve invoices submitted by external service providers. Review, analyze and make reccomendations for updates to standard repair costs (NTE). Working knowledge of common repairs, duration, and average cost based off expeperiance. Review, approve or deny Franchisee invoice disputes based on the standard maintenance agreement and historical data. Ability to interpret contract charge matrix by equipment type. Work with business and external stakeholders to answer questions and create processes within their specialized line of business.

Qualifications

Education: Bachelors/4 Yr Degree Experience: 4+ Years, Facilitites/Maintenance field experience, with a focus on fuel or retail. Utilize maintenance field experience to review and approve invoicing. Excellent communication skills and the ability to deliver concise, detail oriented written communications to service providers and key stakeholders, both internal, and external. Combine industry knowledge and analytical analysis of costs trends by line of business for constant improvement and cost saving efforts. Must be self-motivated and team orientened while being comfortable navigating the fast pace of retail maintenance. Expirience quickly identifying issues and resolving problems to provide customers with best possible experience.