Lead Technician (Night Shift)
Pflugerville, TX

Job Description

This individual will be responsible for the effective repair of machinery and components at high levels of quality. In addition, this individual will assist technicians in diagnostics as needed, in the repair, setup, and warranty work repairs. They will advise and recommend changes and improvements to the Service Manager.

Specific Duties Include:

* Fill the role of an in-shop technical resource, who would be wrenching/billing a minimum of 60% of their time. Additional expectations may be set by the location's management or Regional Vice President based on store's need.
* Assist technicians with diagnostics as needed in repair, set-up, and warranty repair of equipment.
* Proactively seek employee feedback, anticipate problems and respond promptly.
* Respond and follow up to employee issues and/or concerns.
* Maintain a clean and safe working environment for all technicians.
* Meet with Service Manager/Service Advisor on a regular basis to review department performance profitability, efficiencies, and personnel matters.
* Maintain technical and product knowledge on all equipment sold within the dealership's area of responsibility.
* Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
* Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
* Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
* Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
* Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
* Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements:

* Excellent mechanical skills
* Previous supervisory or management experience preferred
* Strong organizational and leadership skills
* Excellent oral communication and written skills
* Strong customer service skills
* Stron