Lead Storage Engineer
Washington, DC

Job Description

Job Description:

The Federal Trade Commission (FTC) Infrastructure Management & Support Services (IMSS) program supports the FTC Bureau of Consumer Protection in protecting consumers and enforcing consumer protection laws through a set of integrated Information Technology (IT) services. This Task Order will help ensure the effective operations and maintenance of the Information Communications Technology (ICT) infrastructure. Based in Washington D.C, this role provides technical expertise in storage engineering, administration, and operations. This role maintains enterprise storage infrastructure to ensure proper configuration, availability, performance, capacity, and maintenance (including application of the latest patches and upgrades). This role monitors technology obsolescence, manages upgrades, and evaluates alternatives across on-premises and cloud IT infrastructures, both virtual and physical. This role monitors operations and collects and evaluates metrics to manage storage services and for inclusion into project KPIs and Service Level Agreements (SLA). This individual performs risk assessment, risk mitigation analysis, vendor trade studies, and appropriate documentation to ensure storage services are available according to established Service Level Agreements (SLA). This role ensures continuity of operations including disaster recovery. This role will also support investigations, propose and assist in implementing improvements in process efficiencies and Information Technology Infrastructure Library (ITIL) compliance, as well as infrastructure modernization through technology and cloud services.

Primary Responsibilities

* Architecture, design, installation, configuration, administration, support, and maintenance of storage, including associated hardware and cloud resources. This infrastructure includes on-premises and cloud resources.
* Duties include updating to new technologies, tuning performance, allocating storage space, and prioritizing the implementation of critical system patches.
* Perform remote monitoring and management of system alerts and notifications.
* Manage vendors; perform storage assessments and security audits.
* Document existing systems architecture and technology portfolio.
* Facilitate, lead and document meetings and discussions.
* Mentor and coach junior team members; continuously develop your skills and knowledge.
* Act as a liaison between IT management, Engineering and Operations.

Basic Qualifications

* Bachelor's degree BS degree and 8 - 12 years of prior relevant experience or Masters with 6 - 10 years of prior relevant experience in information technology, computer science or related field.
* 5+ years experience with NetApp SAN design, implementation and administration.
* Extensive experience with Data ONTAP.
* Knowledge of protocol configuration for CIFS, iSCSI, NFS, and fiber channel.
* Working experience with VMware, VM snapshots, VM tools, and logs.
* Experience developing methodologies and presenting solutions to problems.
* On-call troubleshooting experience with NetApp support.
* Experience with and knowledge of Windows server, VMWare, Unix/Linux and networking
* Experience supporting a broad range of assignments requiring originality and innovation in determining how to accomplish tasks.
* Knowledge of Lean/Continuous Service Improvement.
* Excellent verbal and written communication skills.
* Ability to troubleshoot issues using network analysis tools such as SolarWinds.
* Strong customer service focus and experience with end users.

Preferred Qualifications

* Experience applying expertise on multiple complex work assignments.
* Experience contributing to deliverables and meeting performance metrics.
* Experience with Hyper-Converged Infrastructure.

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 32,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com .

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here .

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to spam.leidos@leidos.com .

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.