Lab Software support Analyst
New Brunswick, NJ

Job Description

* Provide technical Lab software support for end users.
* Enforce and deploy Corporate Technology standards, policies and procedures.
* Manage end-user requests.
* Assist with all new technology deployments.
* Routine day to day support activities for the Lab workstation deployed in the laboratories. .
* Support includes qualification/validation, inventory, hardware, software, patching, support of software.
* Providing support activities of incident (trouble ticket (TT)), problem and change (change request (CR)) management using defined, ITIL based processes for all Instrument Controllers
* Learn application functionality and their support requirements.
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Microsoft Vulnerability Patch Deployments.
* Antivirus client management.
* User consultation.
* Software Installation.
* New Workstation deployment and Upgrade of existing Workstations.
* Workstation Troubleshooting and Repair
* Scheduled and emergency maintenances of workstations.
* Maintain help desk tickets for the issues submitted by users.

Perform computer imaging, software installations, and maintain technology inventory.
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Knowledge & Experience with Microsoft OS and related technologies.
* Extensive knowledge of IT hardware and software.
* Strong knowledge on network troubleshooting
* Knowledge & Experience with Windows XP , Windows 7 OS and MS-Office applications suite.
* Knowledge of Linux.
* Knowledge with Altiris Patching , Active directory, Antivirus tools etc.
* Must proficient with imaging and creating images.