Junior Analyst, Infrastructure Services
New York, NY

Job Description

Headquartered in New York City, located in midtown Manhattan on New York's famed Eastside, our Loews Hotels & Co Home Office teams provide support to all our properties throughout the United States and Canada. Our talented teams provide guidance over strategic planning, operations, revenue management, communications, marketing, finance, human resources, and information technology.

The Jr. Technical Services Analyst's role is to assist in the Deployment and Support of all Hotel Technology Systems, Hardware, and Infrastructure.

Job Specific

* Perform the installation and configuration of Servers, Desktops, Peripherals and Datacenter Infrastructure Equipment based on application vendor specifications and end user requirements
* Assist with the testing and validation of in house and third party computer programs and business applications


* Provide ongoing support for end user PC hardware, PC software and Hotel Application Software


* Perform the deployment and installation of appropriate security patches to Desktop and Server Operating Systems


* Perform problem definition and resolution


* Record client incident tickets and service requests and resolve or direct requests to appropriate

Technical area or vendor


* Track incident and service ticket status and follow up to ensure client satisfaction


* Respond to client incident tickets concerning support, processing and procedures, systems status and network connectivity.


* Provision user roles, rights and access in Windows Active Directory and business Applications.


* Maintain an accurate, up to date inventory of all hardware, software and licenses


* Assist with the development of documentation for business application use and support


* Assist with System Backups and Restorations



General

* Respond to administrative requests and responsibilities in a timely manner
* Demonstrate a proactive approach towards work activities


* Manage multiple projects to timely, successful completion


* Ability to work flexible schedule to include weekends and holidays



Qualifications

Required:

* Working Knowledge of Server and Desktop Hardware and Software Installation and Configuration


* Hands on experience with Windows Operating Systems and Desktop Applications


* Knowledge ofMicrosoft Active Directory Configuration and Management


* Working knowledge of Cabling, NICS, Switch/Hub Devices, Printers, and other peripheral devices


* Experience with Property Management System Interface Software and Processes


* Excellent Communication Skills



Preferred:

* Experience with Point of Sales Systems Hardware & Software


* Experience with Incident and Problem Management Software



Education:

* College Degree preferred or equivalent required

Experience:

* Two to four years of providing technical support in a large, fast paced Hotel/Hospitality environment