Jr. Quality Assurance Analyst (Entry Level)
New York, NY

Job Description

WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today's overwhelming digital world. Using analytics, engagement, guidance, and automation, WalkMe's transparent overlay assists users to complete tasks easily within any enterprise software, mobile application or website.

As a Junior Solutions Engineer, you will report to the Solutions Engineer Lead. Your main goals will be to work hands-on with the WalkMe product by manually testing and creating WalkMe implementations on websites and platforms. Your performance will depend on your ability to create and enhance WalkMe solutions sets for our clients based on their needs and for the best quality product.

What You'll Own

* Manually test WalkMe implementations on websites and platforms
* Provide feedback on end-to-end WalkMe experience
* Troubleshoot WalkMe solutions and improve client's knowledge of best practices on calls
* Effectively communicate any roadblock and provides valuable resolutions
* Collaborate with Solution Engineers to gain knowledge necessary to scope projects
* Understand how solutions are measured and think critically to ensure changes align with client goals

What You'll Need To Succeed

* Undergraduate degree
* 0+ years of experience in a major business applications vendor is preferred
* A natural excitement about technologies and a keenness to detail
* Goal and result-oriented mindset
* Understanding of basic website features/technicalities
* Strong organizational and communication skills (verbal and written)
* Ability to think analytically and problem-solve

Why WalkMe?

* Full health coverage for employees, WalkMe pays 100% of employee premiums and 50% of family premiums and has a generous vacation policy to encourage a healthy work-life balance.
* Weekly themed happy hours every Friday and catered lunch to promote community within a casual office environment.
* WalkMe Raises 40 million in Series F funding.
* Ranked in the top 50 on USA Today's best places to work with brightest futures and Ranked in the top 50 on Forbes Cloud 100 list along with other numerous accolades, just check out our webpage!
* Our product is used internationally by companies like Hulu, Amazon, PayPal, Microsoft, Airbnb, Zoura, Adobe and more!

WalkMe is proud to be an Equal Employment Opportunity Employer. WalkMe does not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other protected characteristic.

TO ALL RECRUITMENT AGENCIES:WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.