ITS Client Services Engineer
Branchville, NJ

Job Description

Overview

Selective is seeking someone who provides users guidance and second level support of the firm's business. Departments rely on the function to solve problems, which are interfering with the timely completion of their work. Responsible to ensure that help is given to these departments as quickly and efficiently as possible. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

Responsibilities

* Respond to users requests for information and assists in problem resolution.
* Maintain contact with users on operational and production problems.
* Assists in the development of processes and scripts to resolve 1st level support incidents.
* Assist in coordinating the resolution of applications/software systems problems impacting production.
* Assist systems and application development personnel, as requested.
* Assist in resolving technical computer operations equipment problems.
* PC support, installation and refresh
* Initiate corrective action or carry out instructions to resolve system problems on production jobs.
* Log documents and maintain history records on Information Technology production problems.
* Develop and maintain service level agreements with the various user departments and enterprise business units.
* Recognize and identify potential areas where existing policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion.

Qualifications

* Ability to work varying shifts.
* Ability to operate computer and peripheral equipment
* Knowledge of all enterprise hardware and software in use within the enterprise.
* High school diploma or equivalent preferred.
* 1-2 years experience in desktop support or related field.

Selective is an Equal Employment Opportunity employer. Selective maintains a drug-free workplace.