IT Technical Training Lead Consultant
Oakland, CA

Job Description

Description:

This position manages information relevant to forecasting business's future technical and operational information need and manages business and/or technology plans to ensure capability for alignment with business unit and KP's national and regional strategies. This role provides support to senior leadership by providing information regarding business systems, data and process initiatives and to cross-functional management and leadership by providing information regarding business and technology issues.This position also manages the implementation of technology or business process integration plans, and manages systems and business process activities.

As the IT Technical Training Lead Consultant you will have the opportunity to build the IT Technical Skills Training program for the IT workforce. We are in the early stage of a multi-year strategy and you will own, soup to nuts, our process of designing and delivering technical professional development. Your skills in managing large programs, organizational effectiveness, change management, learning and IT technical skills will be critical to ensure engagement and adoption of this new program.

You-ll support this large scale effort by:

Project managing the efforts to support the program launch (that includes systems, business processes, training deployment, and change management).

Partnering with internal stakeholders to ensure our LMS and the Supplier-s LMS will perform the needed functionality to provide a seamless and positive user experience

Creating technical learning and development programs for teams and groups

Providing consulting services for technical skills training to internal client groups

Managing external vendors and training suppliers.

Essential Responsibilities:

Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others.Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback.Provides recommendations to higher levels regarding the development and definition of the business/technology strategy by managing the input from lower levels.Manages the processes of region-wide, complex information systems needs in project areas such as new business operating models, innovative approaches to IT solutions support, market research of emerging or available product functionality and operational readiness assessment.Provides support to senior leadership by providing information regarding business systems, data and process initiatives.Provides support to cross-functional management and leadership by providing information regarding business and technology issues.Provides consultation and guidance to ensure technology or process owners have access to the required information and training for effective system or process operations. Develops, prepares, and utilizes reports to track operational performance across the full system lifecycle within and across business functions or areas.Tracks annual IT projects, staffing, purchasing, operations, and/or capital budgets.Supports senior leadership in reviewing performance metrics and outcomes to drive ongoing operational change and improvements.Conducts, reviews, and summarizes research on topics related to technology and business initiatives for lower levels and customers.Analyzes identified problems in technology and business solutions to determine cause and desired resolution.Responsible for technologies, systems solution design, data, and metrics in alignment with the organization's vision, goals and objectives.Responsible for the preparation of source documents and technical/business manuals and monitors the use of established and documented IT processes, tools, and best practices. Partners with departments and IT managers to support the development and testing of business continuity and disaster recovery-procedures and infrastructure procedures.Updates and maintains a knowledge repository of current technology and business processes for designated department or business area . Provides recommendations to higher levels regarding the development and definition of the business/technology strategy by managing the input from lower levels.Manages the processes of region-wide, complex information systems needs in project areas such as new business operating models, innovative approaches to IT solutions support, market research of emerging or available product functionality and operational readiness assessment.Provides support to senior leadership by providing information regarding business systems, data and process initiatives.Provides support to cross-functional management and leadership by providing information regarding business and technology issues.Provides consultation and guidance to ensure technology or process owners have access to the required information and training for effective system or process operations. Develops, prepares, and utilizes reports to track operational performance across the full system lifecycle within and across business functions or areas.Tracks annual IT projects, staffing, purchasing, operations, and/or capital budgets.Supports senior leadership in reviewing performance metrics and outcomes to drive ongoing operational change and improvements.Conducts, reviews, and summarizes research on topics related to technology and business initiatives for lower levels and customers.Analyzes identified problems in technology and business solutions to determine cause and desired resolution.Responsible for technologies, systems solution design, data, and metrics in alignment with the organization's vision, goals and objectives.Responsible for the preparation of source documents and technical/business manuals and monitors the use of established and documented IT processes, tools, and best practices. Partners with departments and IT managers to support the development and testing of business continuity and disaster recovery-procedures and infrastructure procedures.Updates and maintains a knowledge repository of current technology and business processes for designated department or business area .

Minimum Qualifications:

Minimum four (4) years in a leadership role working with project or functional teams. Bachelor's degree in Business Administration, CIS, Mathematics, or related field and minimum eight (8) years experience in business operations, IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement.

Preferred Qualifications:

Two (2) years of work experience in a role requiring interaction with executive leadership (e.g., Vice President level and above). Two (2) years experience managing vendor relationships. Three (3) years experience working for a health care organization. Three (3) years experience working for an IT organization.

Primary Location: California,Oakland,2101 Webster 2101 Webster St. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: 4:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Individual Contributor Job Category: Information Technology Specialty: IT Business Operations Department: IT Strategic Services - Empower Our People Travel: Yes, 15 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

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