IT Systems Engineer Sr.
Chicago, IL

Job Description

Overview

The IT Systems Engineer SR holds the primary responsibility for the implementation, support and process management for Lurie Children's Information Technology needs. As this position holds a senior role on the Desktop Engineering team, this individual is required to have a master level understanding of all assigned desktop, server, network, and application technologies. This position is also required to assume responsibility for the successful management and completion of complex project and/or tasks. Finally this position is also expected to mentor more junior staff, i.e. the IT Windows Systems Engineer.

Responsibilities

(Epic Cache Experience is a must)

1.Develops and manages complex projects related to desktop and server technologies. Mentors more junior technical staff and/or IM Applications and other IM team members.

2. Participates in other department or organizational project tasks as required.

3. Install and manage assigned desktop, server, network and client hardware, operating systems and application software. Hardware and software includes but is not limited to:

* Microsoft Windows, HP-UX Unix, or other operating system types for network, server, and client technology.
* Application related technology support whether primarily or via vendor management,
* Myriad health care vendor applications for clinical and business needs: e.g. Epic EMR, Lawson Financials.

4. Completes assigned Help Desk support tickets within IM Department standards

5. Serves as liaison to vendors for equipment and software maintenance

6. Develops and documents procedures covering all aspects of enterprise-wide client/server administration

* Monitors and report on performance for all assigned desktops, servers, applications, and technologies
* Performs ongoing capacity and performance planning for all assigned servers, applications, and technologies.

7. Assumes on-call responsibility for data center equipment operations, per the schedule.

8. Performs other duties as assigned.

Qualifications

1. Comprehensive knowledge of relevant assigned client/server-based equipment/operating systems in a complex enterprise network environment.

* 3-5 years experience with design, implementation and support of relevant Microsoft Windows or HP-UX Unix servers and client operating system in a complex enterprise network environment. This include advanced experienced with Microsoft Active Directory, DFS, DNS/DHCP, security and policy design and technology support.
* 3-5 years experience in information systems within a health care provider organization is desired.
* Note: Experience in working with systems in a Citrix/Thin Client computing environment and/or working with system management software, e.g. Microsoft Systems Center Configuration Manager (SCCM), is highly desired.
* Experience with Storage Area Network technology, preferably Hitachi highly desired.

2. Bachelor's Degree in Information Systems/Computer Science or a directly related field or equivalent work experience is required.

3. Microsoft Certified System Engineer (MCSE) preferred and highly desired for Windows Server Administration positions. HP-UX Certification desired for Unix support responsibilities. Other relevant certifications preferred and desired, e.g. Cisco networking.

4. Master level skills in relevant network technologies, e.g. general networking,

5. Programming or scripting skills necessary to assist in server and client management tasks.

6. Demonstrated project management skills from both team member and leader roles.

7. Analytical thinking for effective problem determination and correction within the department and in the user community is essential. The ability to work independently, make decisions under pressure, while providing timely and responsive services are the keys to this position.

8. Excellent time and project management skills, customer service and interpersonal skills, system diagnostic and communication (written and oral) are critical for success in this position.