IT Systems Administrator / User Support
Washington, DC

Job Description

Job Description

* Perform as a Tier 1 Helpdesk Technician and Tier 2 Systems Administrator in a small team environment providing full IT support in a geographically dispersed user community with ~2300 users.
* Interact with customers to define, log, and resolve issues and service requests
* Operate, maintain, and administer hardware and software on servers, workstations, encryption devices, and security devices
* Identify, respond to, troubleshoot and resolve system problems
* Maintain and respond to server and system events log (error/warning), and system notifications

of issues/problems
* Provide daily and weekly reports of helpdesk activities i.e. server availability, status of open issues, ticket closure rates, workload distribution, etc.
* Troubleshoot network and system problems by responding to trouble calls, performing fault isolation, and restoring service

The candidate will use tools which include ServiceNow; ADManager, Microsoft System Center Configuration Manager (SCCM), Cisco Prime Infrastructure, and Solar winds.