IT Support Specialist II
Alameda, CA

Job Description

The most popular and valued employee in any organization is the person who can quickly resolve technology issues with skill and a helpful attitude. As IT Support Specialist II at Penumbra, you will assist employees with information technology requests involving PC, Mac or mobile devices; local and SaaS applications; and network and enterprise IT services. You will coordinate with internal clients to troubleshoot and resolve IT end user service issues, working closely with other IT teams to ensure the highest levels of operational excellence and client satisfaction.

What You'll Work On

* Provide solutions to technical issues for in-scope IT services.
* Maintain the IT ticketing system, ensuring that open tickets are resolved or escalated promptly.
* Respond to incoming IT service requests across multiple real-time intake channels (web, e-mail, chat, phone, walk-up).
* Maintain inventory of laptops, desktops and other devices; recommend purchases based on anticipated needs.
* Manage user and computer accounts for the domain and IT services·
* Actively participate as a global IT member and participate on global projects when needed.

What You Bring

* A knack for diagnosing problems and offering solutions.
* High level of proficiency in standard office software tools (Microsoft Office and Mac) , AV applications, VPN, and Wi-Fi.
* Basic understanding of Windows Active Directory, Group Policy, DNS, DHCP, RDP, printing, and management of user accounts, distribution lists, and security groups.
* Familiarity with remote systems management and configuration tools such as Microsoft SCCM to deploy software or connect to remote PC's.
* Bachelor's degree and three to five years IT support experience, or an equivalent combination of education and experience.

What We Offer

* A collaborative teamwork environment where learning is constant and performance is rewarded.
* The opportunity to be part of the team that is revolutionizing the treatment of some of the world's most devastating diseases.
* A generous benefits package that includes medical, dental, vision, and life insurance; a 401(k) match; and an Employee Stock Purchase Plan

Penumbra, Inc., headquartered in Alameda, California, is a global healthcare company focused on innovative therapies. Penumbra designs, develops, manufactures and markets medical devices and has a broad portfolio of products that addresses challenging medical conditions and significant clinical needs. Penumbra sells its products to hospitals and clinics primarily through its direct sales organization in the United States, most of Europe, Canada and Australia, and through distributors in select international markets. The Penumbra P logo is a trademark of Penumbra, Inc.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.