IT Support Specialist - I
Bowie, MD

Job Description

The information technology (IT) Support Specialist - I is an entry level position devoted to all aspects of help desk, computer set-up, installation, troubleshooting, service, upgrades, maintenance, and projects. The IT Support Specialist - I reports to the Director of I.T. and is a non-exempt position.

Responsibilities

* Provides first response to all users within the organization to support software, hardware, peripherals, network, operating systems, internet services, VOIP, and mobile technologies
* Logs, tracks, and monitors to completion all reported issues via trouble tickets, escalating significant issues as appropriate.
* Completes the installation, configuration, and deployment of workstations, peripherals, and mobile devices as instructed for deployment across the organization.
* Adheres to and provides feedback on department policies and procedures.
* Reports pertinent information to management as needed or on an established scheduled.
* Participates in a rotational on-call schedule for help desk coverage.
* Available to perform field service calls to remote offices in support of operations.
* All other responsibilities and duties as assigned.

Qualifications

* Specialized computer and networking education, training, or experience.
* 2 or 4 year degree
* Technical Certifications (A+, Network+, MCP, MCSE, VMWare, Citrix, Cisco, EMC, ITILv3)
* 1-3 years of experience


* Exposure or direct experience with Windows, Linux, and Apple Operating systems, Active Directory, Exchange, VOIP, MDM, Citrix, Virtualization, and application support.
* Strong knowledge of and ability to support the Microsoft Office suite of applications (Word, Excel, PowerPoint, Access, Outlook, Visio) required.
* Awareness and experience with ITIL v3 including; Patch Management, Service Management, Change Management, Incident Management.
* Valid driver's license and reliable transportation.
* Ability to work nights, weekends, holidays, and on call rotation on occasion or as needed.

Behavioral and Interpersonal:

* Self-Motivated with a Positive Attitude.
* Organized with excellent written and verbal communication skills
* Ability to work in a team environment.
* Adaptable to changing priorities.

Educational / Experience Requirements:

* College degree or equivalent professional experience preferred.
* 1-3 years relevant experience.
* A+, Network+ and/or additional technical certifications.
* ITIL v3 awareness and experience.

Additional Duties:

* Periodic physical labor, which may include moving equipment or furniture up to 50 lbs and flexibility to crawl underneath desks or tables to access network jacks and electric receptacles.
* Weekend and after-hour work required on occasion.
* Visual and auditory skills.
* Valid driver's license in order to support branch locations as required.

One to three (3) years' experience in related positions normally required.

Old Line is Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.