The IT Specialist provides customer service driven IT Support and is passionate about finding solutions to hard problems. You are efficient, thorough and great at prioritization. You should also be a great communicator as you will be the first line of defense for our internal users' IT needs. Your typical day will be filled with monitoring a ticket queue, helping to hit important metrics, contributing to our knowledge base, and coming up with innovative ways to better the IT experience for the Grindr team.
* Day to day troubleshooting in a 90% Mac/10% PC environment * Troubleshoot network/wifi/printers * Assist with audio-visual set up in conference rooms and all hands space. * Perform employee onboarding/offboarding * Coordinate IT documentation * Proactively surface ideas and proposals for IT support improvements * Coordinate with IT team on additional IT projects & initiatives as needed * Longer-term projects and migrations as needed
* 2+ years Previous IT Support experience * Previous experience at a startup or other fast-paced environment a big plus * Experience with SaaS systems administration * Network experience a plus * JAMF, Onelogin, MDM familiarity a plus * JAMF 200 certification a big plus * Willingness to learn new skills and juggle numerous tasks at once, working well under pressure * Professional demeanor and maturity to navigate confidential situations, a wide range of personalities, and working styles * Technical, solutions-centric customer service style * Upbeat, positive energy * Excited by collaboration * Good judgment and ability to maintain confidentiality
Why Work at Grindr?
Since 2009, Grindr has built the world's largest social network for gay, bi, trans, and queer people. Now more than just an app, we're a family of lifestyle brands with the shared mission to connect LGBTQ people with the world around them:
* Grindr - The location-based social app that started it all. Over 3 million people use Grindr daily, from every country on the planet. * INTO - A digital magazine dedicated to queer perspectives: news, culture, commentary, video, and more. * Grindr for Equality (G4E) - Our social mission to promote justice, health, and safety for LGBTQ individuals around the globe. * Gaymoji - A one-of-a-kind collection of over 500+ stickers available on iOS, Android, and in the Grindr app. * Slumbr - An event series for the high-minded partygoer, combining fashion, music, and art.
Behind the brands, Grindr is an inclusive and passionate family of thinkers, innovators, leaders, and most importantly, doers. We're fueled by endless curiosity, constant collaboration, and a knack for crossing every finish line - all within an agile growth environment. We also enjoy tons of perks, great social events, and stunning views from our HQ in West Hollywood.