IT Support Specialist
Herndon, VA

Job Description

Infosec's a fast-growing, stable software company with amazing opportunities to start or grow your career. We've been fighting cybercrime since 2004 and are on a mission to equip everyone with the latest security education and skills so the good guys win. It's ambitious. It's rewarding. It's what we do every day. And we're looking for bright, passionate new team members to join us.

At Infosec, you'll be surrounded and supported by bright, ambitious co-workers who share a relentless passion for innovation, collaboration, curiosity and getting things done. There's no our way or the highway here. We believe good ideas can come from anyone - open doors and open ears mean your voice can make a real difference.

IT Support Specialist -

Corporate Helpdesk & Classroom Technical Support

Infosec is hiring a full-time Classroom Set-Up and Help Desk Technician in a fast-paced highly autonomous environment. Our ideal candidate is efficient, pays close attention to detail, is technically adept, has a customer service mindset and has some experience with computer hardware and Operating Systems.

The primary role is to provide Helpdesk support for our virtual student environment, to set up machines/classrooms for training solutions each week at our local venues, and to provide technical support to our students and instructors on a daily basis. This is a highly flexible position with modified Monday through Friday schedules combined with regularly evening and weekend activities; all based on weekly class support requirements.

Self-motivated. Micro-management is not for you; you know what needs to be done, by when and plan your schedule to consistently meet deadlines.

Customer focused. We can't do anything without our customers and we strive to provide an experience that delights them. You're someone who never forgets how you'd like to be treated so you pass on that level of service.

Positive. We work hard and we want to work hard together. But we also like having fun and we're sure you do too. You're someone who enjoys coming in and working toward a common mission. Not every day is perfect but you look at the bright side.

Tech savvy. You know that cybersecurity is a growing concern and that fighting the bad guys is important, but you also have the knowledge to contribute. You've studied networks and operating systems. You're familiar with the certifications available and probably have one yourself.

Your responsibilities:

* Live Online Helpdesk support for our customers attending classes remotely.
* Classroom Technical Set-Up: Image and set up classroom machines for our classes run out of our Northern Virginia/DC/Maryland training location(s).
* Install, configure, and troubleshoot classroom workstations for a large variety of networking and information security classes and Corporate Users
* Provide user desktop support and resolve basic network issues.
* Escalate problems to be resolved by senior IT Staff, when needed.
* Instructor support during classes.
* Pre-class technical support to sales and customers

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties:

* Strong work ethic and desire to help students/customers
* Strong troubleshooting skills
* Ability to work in a largely remote/dispersed business ecosystem
* Strong Computer user skills with a basic understanding of networking preferred.
* Team player and Customer Service oriented attitude.
* Able to work independently without direct supervision
* Quick study with the ability to learn and apply new information, think on your feet, problem-solve and communicate professionally in a highly technical environment
* Dependable transportation with the ability to work multiple locations in the Dulles area when required
* Excellent verbal and written communications skills
* 2 to 3 years equivalent experience.
* Associate's degree required. Bachelor's degree preferred.
*

Physical Requirements:

* Must be able to lift up to 25 pounds.

Why Should You Join Us at Infosec?

* Competitive base salary
* We promote from within! As a growing company, there are many opportunities to move up
* Fun work environment and casual dress code
* Flexible schedule
* Great training to get up to speed quickly!
* 401(k) with company match
* Health benefits (medical, dental, vision and life insurance)
* Paid vacation, sick and holiday time

How to apply

If this sounds like the opportunity you've been looking for, you can apply right now! A real human being, me - Lorelei, will review your application and get back to you if you're a good fit. If you're unsure or have questions, feel free to reach out to me directly at lorelei.kuhn@infosecinstitute.com. I look forward to speaking with you soon!

InfoSec Institute is an equal opportunity employer.