IT Support Specialist
Boston, MA

Job Description

The Information Technology Support Specialist is responsible for the support and maintenance of a wide variety of hardware, software and mobile devices that are used by personnel in the Campus Planning & Development and Facilities Divisions. The Information Technology Support Specialist will configure, install and maintain desktop systems and applications (hardware and software). Be the technical troubleshooter of IT problems/issues, as reported by division users, while providing users technical advice, guidance and training. Support the division's management/business information needs by constructing and producing the necessary scheduled and ad hoc reports. Test new hardware and software, prior to deployment, to insure compatibility with the current suite of applications. Assist in the introduction of new information technologies while administering existing technological resources within the divisions. Maintain detailed records of hardware and software inventories deployed throughout the divisions. Exceptional written and verbal communication skills are required. Strong customer service skills are also very important in this position. The position reports to the Associate Director, Facilities IT Desktop Support within the Facilities Division. Facilities Administration-10 - 165960