Job Directory IT Support Specialist (2789-737)

IT Support Specialist (2789-737)
San Francisco, CA

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Job Description

We are currently seeking an IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance to computer system users.


* Tier 1 support for a helpdesk system. Answers user inquiries regarding computer software or hardware operations to resolve problems.

* Oversees the daily performance of computer systems and peripheral equipment.
* Observes system functionality and reports errors to supervisor.
* Sets up employee equipment including adds, moves and changes.
* Performs minor repairs to hardware, software, or peripheral equipment according to company standards.
* Maintains account and inventory records.
* Reads technical manuals and confers with users, to diagnose/investigate technology issues.
* Refers major hardware or software problems or defective products to vendors or managers for service.
* Trains users in the proper use of hardware or software.
* Confers with general staff to establish recommendations to supervisor for new systems or modifications.
* Demonstrates continuous effort to improve operations, decrease turnaround times and provide quality customer service.
* Periodic after-hour and weekend help desk functions.
* Tier 1 support for IP phone system.
* Tier 2 support for cell phones, headset, personal storage devices and other peripherals.
* Takes personal responsibility for fostering a green workplace through sustainable work practices.

Required Skills

* Advanced knowledge of basic PC components.
* Intermediate knowledge of Microsoft based networking protocols.
* Exposure to basic scripting language.
* Exposure to voice and data telecommunications systems.
* Exposure to remote access technologies for support and office connectivity.
* Proficiency in Microsoft Office required.
* Ability to set up and operate a variety of computer equipment.
* Ability to work efficiently, in an organized manner and with attention to detail.
* Ability to communicate effectively regarding technical matters, both verbally and in writing.

Required Experience

* Technical or Associate's degree or equivalent in education and experience required.
* 2 years' experience.
* Experience with an electronic help desk system.
* Certification in Microsoft and/or Cisco technologies is desirable.

HOK is a drug-free workplace. HOK is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, sexual orientation, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.

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