IT Support Specialist
New York, NY

Job Description

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.

Description:

Provide courteous professional customer service and technical assistance. Assist user community and other IT personnel to troubleshoot, maintain, and resolve desktop computer hardware and software issues.

Key Responsibilities Include:

* Provide telephone and desk side problem resolution support for all corporate users of computer software, hardware, peripherals and networks.
* Grant access, change, and re-set passwords.
* Learn all internal business applications and provide general PC/Network support (1st Level) and general application support to a distributed user base.
* Serve as the initial point of contact for troubleshooting hardware/software PC and printer problems.
* Identify, troubleshoot, resolve, and escalate issues related to desktop computer hardware, software, and related equipment installation and configuration.
* Identify, troubleshoot, resolve, and escalate issues related to local area network and phone equipment.
* Log all calls and activities accurately in a tracking system.
* Special projects and additional duties as assigned.

Qualifications:

* 3-5 years' experience performing level one help desk support working as part of a corporate help desk/IT team.
* Basic Technical Certification (A+, networking, MCP, etc.).
* Strong customer service, can-do attitude, with good follow-through skills.
* Keen interest and ability to learn new software and hardware.
* Advanced knowledge of desktop computer hardware and software, including Microsoft Office - experience with a variety of platforms and systems including, MS Windows 7 and Apple (MAC) are preferred.
* Advanced knowledge and experience with networking technologies (TCP/IP) and associated wiring.
* Advanced experience with network voice and data cabling.
* Possess proven analytical and problem solving skills.
* Work well with others in a team environment requiring minimal supervision.
* Excellent written and verbal communication skills.
* Capable of lifting and moving equipment weighing as much as 50 lbs.

Minimum Education:

* Bachelor's degree.

Holland & Knight is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran or any other protected class.