IT Service Delivery Rep Mid (Government) Anacostia Att
Washington, DC

Job Description

This position's

primary role will be a Field Services Mid-Level Network Technician

servicing a large scale Enterprise network. You will be part of a Team

of Network Technicians and Engineers. This network includes Cisco,

Aruba, Brocade, Juniper, Riverbed and McAfee network devices to include

Routers, Switches, Access Points, Intrusion Prevention

Systems (IPS), Virtual Private Networks (VPN) and WAN Accelerators.

* As a Mid-Level Technician you will be expected to install and maintain network devices at the site and work with the NOC

technicians and Managers to troubleshoot outages and resolve network related issues.

* You will be responsible to create tickets for maintenance using HPE Service Manager.
* Candidates will be expected to understand, implement, and follow processes in accordance with current policies and procedures.
* Perform escalation and additional tasks as directed.
* Take Direction from the Regional Leader and Site Leaders

The successful

candidate will be an innovative technical professional, customer service

oriented, and knowledgeable engineer in the field of Ethernet and IP

data engineering with 4 plus years' experience as a Network Technician.

* Position requires a high level of project coordination skills to manage

the execution of maintenance activities and network outages.

* Fundamental understanding of the OSI Model is required.
* Experience must include operational support, and configuration of

network devices such as servers, routers, switches, associated software

tools, and cabling in a large LAN/MAN/BAN/WAN environment.

* Knowledge of network protocols such as OSPF, BGP, and EIGRP is a Plus. Knowledge and experience working with

wireless technologies, Virtual Private Networks (VPN), Intrusion Prevention Systems (IPS), and WAN Accelerators and

associated technologies is highly desirable.

* You will be part of a Team of Network Technicians and Engineers.
* Some Travel will be required
* The ideal candidate will have a passion for excellence and continual improvement, combined with an entrepreneurial

spirit,

strong written and oral communication skills, strong interpersonal

skills, innovative thinking in a fast-paced, ever changing

environment.

* Strong customer service and communication is necessary to ensure customer satisfaction and network reliability.
* A good problem-solving and troubleshooting skills in severs and Cisco devices are a Plus.
* Ability to lift up to 50lbs is required.

Education:

A Background Information Technology field or a related technology field

is highly desirable. Other evidence of intellectual, technical,

business accomplishments, and related technology leadership experiences

will be considered. Cisco CCNA and Security+ required. ITIL foundation

V3 certification is highly desirable.

Skills: The ideal candidate

will have a passion for excellence and continual improvement, combined

with an entrepreneurial spirit, strong written and oral communication

skills, strong interpersonal skills, innovative thinking in a

fast-paced,

ever-changing environment. Strong customer service and communication is

necessary to ensure customer satisfaction and network reliability. A

good problem-solving and troubleshooting skills in severs and Cisco

devices are a Plus.

Ability to lift up to 50lbs is required.

Must be a US Citizen and possess Top Secret Clearance

Job ID 1922366 Date posted 06/19/2019