IT Service Analyst
Long Island City, NY

Job Description

Description

Since 1969, Mecho has been the industry leader in design, manufacturing and marketing of innovative, custom, "out-of-the-box" window shade solutions. Designers, engineers and architects world-wide turn to Mecho to help bring their visions to life. From manually operated roller shades to fully automated systems, Mecho leads the industry with cutting-edge products.

Mecho is headquartered in Long Island City, New York, with sales and manufacturing facilities in the U.S., U.K. and Central America

Job Summary

This position works directly with customers to provide technological support. This includes configuration, installation, maintenance and support of desktops, laptops, handheld devices, and printers. This position provides excellent service and prompt response to customers' needs. Team collaboration and communication with other IT team members is also key to being successful in this role.

Job Duties

* Configure, install, maintain, and support desktops, laptops, handheld devices, printers, monitors, portable data storage devices, blackberries, iphones, and other general peripherals.
* Provide desktop support for Microsoft Windows, Apple OS and Network Printers.
* Establish and maintain streamlined process for enterprise level PC imaging and deployment.
* Support desktop maintenance, including inventory and software distribution, and security maintenance, including virus updates and patch management.
* Create and update service requests accordingly within the service system with detailed assessment and resolution information.
* Provide customers with a quick resolution and high level of satisfaction, including achieving internal SLAs.
* Work closely with all levels of teammates to provide seamless and excellent service to Springs' associates (customers).
* Work on projects associated with Desktop support related tasks (i.e., rolling out OS/software upgrades, new products, office moves, etc.)

Requirements

Education and Experience

* Bachelor's Degree in Computer Science or Information Technology
* Five or more years' experience supporting and troubleshooting hardware, software, and network connectivity.

Knowledge, Skills, and Abilities

* Thorough knowledge of Windows XP/7/8, Office 2010 applications, Mac OSX 10.6/10/7/10/8, VPN, Citrix, and PC and hand held device hardware.
* Experience in enterprise level PC imaging and deployment.
* Excellent troubleshooting, analytical, problem-solving skills.
* Ability to work in a team and independently with little supervision.
* Experience using ticketing software system.
* Exceptional written and oral communication skills.
* Strong interpersonal and customer service skills.
* Process oriented.
* Experience assisting with hardware or software deployment projects.
* Available to be on call off hours as necessary.