IT & Operations Associate
New York, NY

Job Description

WHO WE ARE

Rockefeller Philanthropy Advisors (RPA) is a nonprofit organization that currently advises on and manages more than $200 million in annual giving by individuals, families, corporations and major foundations. Continuing the Rockefeller family's legacy of thoughtful, effective philanthropy, RPA remains at the forefront of philanthropic growth and innovation, with a diverse team led by experienced grantmakers with significant depth of knowledge across the spectrum of issue areas. Founded in 2002, RPA has grown into one of the world's largest philanthropic service organizations and, as a whole, has facilitated more than $3 billion in grantmaking to nearly 70 countries. RPA also serves as a fiscal sponsor for more than 50 projects, providing governance, management and operational infrastructure to support their charitable purposes. For more information, please go to www.rockpa.org.

WHO WE SEEK

We seek a service-oriented and self-motivated professional to join our IT & Operations team. The ideal candidate is passionate about technology, a creative problem-solver, detailed oriented, and highly organized with sound judgment. The candidate should demonstrate commitment to RPA's values of integrity, diversity, quality and trust.

RESPONSIBILITIES

The IT & Operations Associate will be the main point of contact for desktop support, playing a proactive role in the maintenance and administration of workstations, laptops, and mobile devices including inventory. The IT & Operations Associate will also be a point of contact for general office management, including interfacing with vendors and building management staff.

Main responsibilities include:

+ Assisting users with troubleshooting by providing end user support and technical assistance in the use of computers (workstations & laptops), and software applications, including working with hardware and software vendors to resolve any related issues.

+ Setting up and configuring desktop computers, peripherals and accounts.

+ Installing, maintaining and configuring hardware and software systems according to company policies

+ Troubleshooting, repair and maintenance of computer equipment, including computer and peripheral testing and diagnoses, and escalating corrective procedures to other technical resources as appropriate.

+ Assisting in the installation and maintenance of telephone system.

+ Ordering and stocking equipment and supplies as necessary.

+ Maintaining inventory of all IT equipment, software and software licenses.

+ Providing support for all AV requirements for meetings.

+ Acting as a customer liaison with managed service provider, proactively communicating, resolving, and/or initiating the resolution of problems and concerns.

+ Providing reception backup support as needed.

+ Contributing to team goals by accomplishing related duties, including processing of expenses as assigned.

DESIRED QUALIFICATIONS

Education: A bachelor's degree or equivalent in computer science, information systems or related field is required.

Technical Skills and Prior Experience

+ 3+ years of related experience

+ Clear, effective communications skills - both written and verbal

+ Exceptional customer service, problem solving and troubleshooting skills

+ Ability to work productively independently and under limited supervision

+ Accuracy and ability to pay close attention to details is vital

+ Ability to multitask and prioritize effectively

+ Eager to learn multiple facets of Operations

+ Proficiency in Windows 10 and Office 365 is required

+ Experience with cloud based software a plus

+ Knowledge of NetSuite, Concur, Fluxx or grants management software preferred

+ Knowledge of and commitment to the nonprofit and philanthropic sectors is a plus

+ Ability to lift up to 50 pounds a must

BENEFITS

Rockefeller Philanthropy Advisors offers a competitive compensation and benefits package including health coverage, retirement benefits, paid sick leave, vacation and holidays, tuition reimbursement and access to professional development resources.

APPLICATION PROCESS

Applications, which will be reviewed as received, must include a cover letter describing your interest and qualifications and your resume. Please Apply Here by April 12, 2019. No telephone calls, please.