IT Logistics Technician
Chicago, IL

Job Description

Do you enjoy a work environment surrounded by energetic, fast-paced teams with an infectiously positive attitude? We are looking for an IT Logistics Technician who will be the IT interface between Facilities, HR, and Recruiting. This team member will work to ensure the proper IT on-boarding and exits of employees for all of our local Yelp campuses. Helping people transition in their first couple of days means you'll meet everyone on our team!

The IT Logistics Technician is responsible for inventory management as well as the maintenance and upkeep of inventory workroom, equipment repairs, returns, corporate images, and imaging material. We need someone who can set up other Yelpers for success by training and supporting new employees on the systems and equipment they'll use. You'll also provide equipment validation for moves, as well as set up workstations for employees visiting your campus.

What You Will Do:

* Manage the on-boarding and separating of employees from the IT side.
* Work with Facilities, HR, Recruiting and other IT teams to ensure 100% success on all new hires and separations.
* Manage New Hire training classes, creation/upkeep of training curriculum and new hire worksheets.
* Maintain documentation and process management of new hires and separations.
* Maintain new hire, separation, and visitor processes.
* Complete cycle counts and IT equipment weekly and monthly replenishment.
* Purchase IT hardware equipment needs for local and remote employees.
* Manage large local IT hardware inventories via our inventory management system.
* Macintosh, PC, and Chromebook imaging; ensure all our systems have our corporate image and are managed by our mobile device management systems.
* Hardware and peripheral storage and accountability.
* Work on individual and team tickets, as assigned.

We Are Looking For:

* 2+ years of IT related experience.
* Working knowledge of MacOS, Windows, and Chromebook platforms.
* Working knowledge of Apple, HP, and Dell hardware.
* Working knowledge of Apple software and popular desktop applications.
* Working knowledge of GSuite and popular web applications.
* Experience training large groups on proper use and care of computer systems.
* Experience creating runbooks and IT articles/knowledge base.
* Excellent customer service and communication skills.
* Highly motivated with a positive, whistle-while-you-work attitude.
* Ability to work independently and within a team environment.
* Ability to prioritize and address multiple tasks in a dynamic work environment.
* A sense of humor.

At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education - and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include "Playing Well With Others" and "Authenticity."

We're proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.

We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-recruiting@yelp.com or 415-969-8488.

Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.