Job Directory Intel IT L2 Support Analyst (Source to Pay)
Intel

IT L2 Support Analyst (Source to Pay) Intel
George Town, Pulau Pinang

Intel is a developer and manufacturer of microprocessors and other semiconductor components.

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About Intel

Job Description

IT L2 Support Analyst (Source to Pay) Job Description

* Responsible for level 2 triage, investigation, resolution of production issue, configuration and coding of simple data fixes and other workarounds.
* Collaborate with Level 1 support for resolving tickets timely to meet KPIs including ticket SLA, resolution rate etc.
* Work closely with Level3/Level 4 support teams to perform defect triage and resolve production issue when necessary.
* Identify and implement continuous improvement initiatives and drive reliability efforts.

Qualifications

* Bachelor's degree in IT, Computer Science or other related discipline
* Minimum 2 years of working experience in SAP environment especially in Source to Pay area.
* Knowledge of basic code development and executing scripts with minimal help from other resources.
* Ability to understand business processes and accessing application data.
* Knowledge of ITIL, Service management, processes and tools is an added advantage
* Strong problem solving & analytical skills.
* Good communication and written skills in English,

Inside this Business Group

Intel's Information Technology Group (IT) designs, deploys and supports the information technology architecture and hardware/software applications for Intel. This includes the LAN, WAN, telephony, data centers, client PCs, backup and restore, and enterprise applications. IT is also responsible for e-Commerce development, data hosting and delivery of Web content and services.

About Intel

Intel is a developer and manufacturer of microprocessors and other semiconductor components.

Headquarters
Size
110800 employees
Intel

2200 Mission College Blvd

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