IT Helpdesk Dispatcher
New York, NY

Job Description

Founded in 1984, Geller & Company is a premier strategic financial and advisory firm serving high net worth individuals and families, corporations, non-profits and foundations. Headquartered in Manhattan, Geller & Company employees more than 500 professionals to help shape and drive our client's financial strategies. Our team works closely with clients to understand their needs and deliver a tailored suite of services including strategic CFO Consulting, Financial Reporting and Accounting, Technology, Wealth Management and Family Office Services.

Your Impact:

* Logging all tickets with complete and pertinent detail.
* Acting as the single point of communication for users & the IT department for all IT related requests.
* Coordinating and working closely with all operating teams creating a better user experience.
* Answering phones and dispatch ticket queue.
* Able to identify potential problems or outages in a timely manner.
* Providing resolution to level one & two incidents.
* Alerting management when necessary for high visibility and critical issues.
* Maintaining documentation for all Service Desk and end user processes and procedures.
* Ability to work in a fast paced environment.
* Fielding inquiries/problems and providing updates to all users on progress and completion of requests.
* Following-up with users until issue is resolved.
* Providing a concierge/white glove level of service.
* Able to work extended and flexible hours.
* Working with all level of users.
* Strong analytical skills.
* Shift Hours: 8 am to 5 pm

What you'll offer:

* Candidate must have 2-3 years experience in IT Service Desk for phone support (desk side support & in Financial Services).
* Candidate must have proven experience with, Windows 10 and MS Office 2016.
* Experience in configuring and supporting iPhone devices in Microsoft Exchange based networks.
* Experience in using Service Now ticketing system with the added benefit of experience with the reporting module.
* Candidate must possess excellent interpersonal and customer service skills.
* Candidate must possess strong written and verbal communication skills & great attention to detail.
* Must be able to manage time effectively and to be motivated, reliable, and a self-starter.

We'd love to see:

* Citrix experience.
* Airwatch or equivalent MDM experience.
* Experience working in a 100+ user enterprise environment with a broad range of technologies with a strong focus on Microsoft networking and MS Office applications.
* Procurement experience.
* Bachelor's Degree in Computer Science or related field.

Why join Geller & Company?

* Opportunity to scale your experience beyond the scope of your role
* 100% funded health, vision, and dental insurance
* 401K plan with company match
* Generous PTO and paid holidays
* Philanthropic opportunities
* A wide variety of free and healthy snacks available all day in our café
* Discounted health club reimbursement

What's next?

If this sounds like you, apply today and Talent Acquisition will review your application and get in touch if there is match.

Geller & Company is an equal opportunities employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or caregiver status.