IT Help Desk Technician
Newport Beach, CA

Job Description

SUMMARY

Craig Realty Group is currently looking for a Full-Time IT Helpdesk Technician who can apply exceptional customer service skills and unmatched IT knowledge to our corporate office and center locations. The ideal candidate is able to execute the following essential duties, responsibilities, as well as having the listed qualifications and experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

* Handles help desk tickets through Company's ticketing system, phone and in person.
* Keeps track of all open tickets and follows up on outstanding requests on a regular basis.
* Ensures timely ticket resolution and troubleshooting.
* Creates user accounts and configures hardware as part of the on-boarding process.
* Microsoft active directory user, group and computer maintenance.
* Troubleshoots, repairs and supports computer systems' software and hardware.
* Interfaces with third party vendors and support teams on an as-needed basis.
* Provides support and troubleshooting on LAN, WAN, and WLAN supports audio and video equipment in conference rooms.
* Fulfills equipment purchase requests and obtains quotes from Company-preferred vendors.
* Manages and monitors internal assets to ensure accurate inventory records using Company's asset management software.
* Communicates the status of all open/outstanding tickets to the rest of the IT team on a regular basis.
* Clearly and consistently communicates with the rest of the IT team regarding daily schedules, needs for additional support and resources, pre-planned and unplanned absences.
* Provides on-call support during non- business hours on an as-needed basis.
* Performs special projects and other duties as needed.

SUPERVISORY RESPONSIBILITIES

A person in this position does not have any supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential function listed above satisfactorily. The requirements listed below are representative, but not exclusive, of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMMUNICATION SKILLS

* Ability to comprehend, analyze, and interpret technical information related to systems and hardware.
* Ability to effectively respond to issues both verbally and in writing.
* Great interpersonal skills and desire to help others.
* Ability to work with team and independently.
* Excellent time management and organizational skills.
* Ability to inspire and motivate employees to take desired action.
* Requires a high level of commitment to customer service.

REASONING ABILITY

* Requires advanced analytical and quantitative skills.
* Ability to identify and analyze problems quickly and come up with timely and effective solutions.

OTHER SKILLS and/or ABILITIES

* Ability to work well under pressure with a proactive approach to unusual occurrences.
* Ability to work on multiple projects simultaneously and pay attention to detail and timelines.
* Ability to work in a fast-paced and demanding environment.
* Be adaptable and open to new ideas and processes.

EDUCATION and EXPERIENCE

* High school diploma is required.
* Bachelor's Degree in Computer Science, Information Systems, or related field is strongly desired but not required.
* At least 3 years of experience supporting information technology environments, troubleshooting, and/or user hardware and software support.
* Working knowledge of TCP/IP local and wide area networking.
* Advanced knowledge and experience with Microsoft Office applications is required.
* Technical corporate enterprise, food and retail experience is preferred but not required.

PHYSICAL and/or MENTAL REQUIREMENTS

While performing the duties of this job, the employee is frequently required to sit for long periods of time, to walk and stand, to use hands and fingers to operate keyboards, printers, fax machines or other office equipment, to verbally communicate in person, over the telephone, and/or radio as well as listen, to visually read printed material and a computer screen, and to lift and/or move up to 35-50 pounds and heavier weights with the use of proper equipment and additional help.

WORK CONDITIONS and ENVIRONMENT

This job operates in a professional office environment. The role routinely uses standard office equipment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in a typical office environment is quiet. The employee may be required to perform work after normal business hours as well as work longer hours.

EEO