Phacil, Inc is seeking an IT Help Desk Specialist to support a recently awarded contract in Washington, DC. The contract operates the computer and telecommunications network and security infrastructure at the customer site. The network infrastructure provides data, voice, Wi-Fi/wireless, and emergency broadcast services to several Operating Units that reside within customer headquarters. The primary purpose of this task order is to provide ongoing operation and maintenance (O&M) and to enhance the overall service delivery model for the infrastructure.
Clearance: Public Trust
* Provides support to end users on a variety of computer issues including PC, server, or mainframe applications or hardware * Identifies, researches, and resolves technical problems * Documents, tracks, and monitors the problem to ensure a timely resolution * Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem * Simulates or recreates user problems to resolve operating difficulties * Recommends systems modifications to reduce user problems
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