IT Help Desk Associate
Alexandria, VA

Job Description

Job Description

Are you looking for a new and exciting career opportunity?

Join our award-winning organization and work with some of the most talented minds within our Enterprise Technology and Innovation teams. As a SalientCRGT employee, you get to be part of a best performing team supporting our nation's most critical missions.

We have an outstanding opportunity for a Help Desk / Service Desk Tech to support a major DoD program in Alexandria, VA.

You will provide deskside or phone support to users across the several DoD networks. You will be responsible for responding to trouble calls, initiating and maintaining trouble tickets and other logs to document anomalies. When the incident is resolved you will document corrective actions for troubleshooting and capturing metrics.

You will provide technical support to resolve the problem or escalate to the appropriate level and monitor and administer network tools for troubleshooting and metrics for trends analysis. You will be responsible for logging all issues utilizing a ticketing system documenting problems, errors, and maintenance in such a way to easily generate reports for trend analysis. You will provide technical support in data network planning, engineering, and design and report all trouble calls and provide hourly updates until resolution.

Required Qualifications

* A High School diploma is required with 3+ years technical support experience
* Must possess a current Security+ CE certification (or IAT II)
* Must posess a DoD Secret clearance to start
* Demonstrated excellent customer service skills, verbal and written communications, ability to multi-task and function in a fast-paced environment
* Ability to work with little or no supervision (phone, email and walk-up)
* Active Directory knowledge of account management
* Demonstrated ability to analyze and present data in written and oral manner
* Experience with Windows 7; Windows 10 is a PLUS
* Proficiency with Microsoft Office 2010/2013 Suite
* Past experience using ticketing systems is preferred
* Windows 7 Configuration, MCP, MCDST, or MCTS cert is a PLUS

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Desired Qualifications

If you feel you are qualified for this position, express interest by clicking the Apply button below (if you are viewing this position on the Salient CRGT website). If you are viewing this job posting outside of the Salient CRGT website, please visit: www.salientcrgt.com/careers to express interest in this position through the Salient CRGT Careers page. Salient CRGT is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity or expression, veteran status, disability, genetic information, or any other factor prohibited by applicable anti-discrimination laws.