IT Field Support Specialist
Chicago, IL

Job Description

Overview

Walsh is currently looking for an IT Field Support Specialist for our Chicago Heavy Civil Division supporting the CTA RPM Project.

The IT Field Support Specialist is responsible for providing service and support to users via phone, ticketing system, or walk-ups for computer hardware, software and mobile devices. This individual will also support the infrastructure Project Manager with jobsite setups as needed and assist network engineers with various tasks at jobsite or Regional Offices.

Walsh is a rapidly growing, highly diversified construction company, and we constantly seek builders and business people to join our industry-leading team. Walsh employees are "built to succeed" - competitive entrepreneurs with strong character who are energized by working on a team to meet challenges and are willing to take risks after careful planning. There are many compelling reasons why exceptional people should consider a career with our company:

* Challenging, complex projects
* Creative and innovative problem solving environment
* Supportive, communicative managers who reward your success
* Opportunities for growth, training, and development

Responsibilities

* Provides daily onsite and remote technical support; including network, office applications, printers, computer equipments, and mobile devices
* Assist with setting up networking equipment for jobsites in the area
* Set up and support video conferencing as needed
* Follows procedures and understands basic concepts for all Level 1 and 2 Support Knowledge Matrix items
* Works toward becoming a Subject Matter Expert on all Level 1 Support Knowledge Matrix items
* Participate in daily huddle meetings with Corporate IT and scheduled meetings with Field IT personnel and Corporate IT Managers
* Report weekly/bi-weekly with Field Support Manager to discuss issues, concerns, successes in area of influence
* Work closely with Corporate IT team to ensure Corporate IT standards are implemented at the job

Qualifications

* Bachelors Degree in Information Technology preferred or equivalent discipline
* At least 2 years' experience in IT support related field - will consider internships and part time experience as well
* Must have a strong ability to work with many customers including guests and business partners in addition to supporting your team
* Strong follow up skills and ability to resolve IT related issues in a timely manner
* Exceptional customer service etiquette and responsiveness is required
* Occasional evening/weekend hours will be required and occasional travel throughout the area
* Ability to prioritize tasks and work in a fast pace environment
* Must be a self-starter and not necessarily waiting for direction
* Must be able to work with multi-discipline teams
* Possess a 'can do' and enthusiatic attitude

Equal Opportunity Employer, Disability/Veteran