IT Field Service Technician
Manassas, VA

Job Description

Req. ID: 137567

Job Description

Micron Technology's vision is to transform how the world uses information to enrich life and our commitment to people, innovation, tenacity, collaboration, and customer focus allows us to fulfill our mission to be a global leader in memory and storage solutions. This means conducting business with integrity, accountability, and professionalism while supporting our global community.

As a Field Service Technician at Micron Technology, you will successfully classify customer-reported problems through the accurate use of sub-resolution, system, and keywords. You will then meet specified timelines according to case priority. You will identify and monitor recurring problems in order to document and/or report them to the Engineering group for resolution. You will also contribute to establishing and maintaining a compliant desktop environment by repairing and providing preventative maintenance of personal computers and related systems.

Position Details and Responsibilities

* Ensure customers and co-workers are kept abreast on the incident status by providing detailed daily incident documentation
* Update and refer to the Worldwide Knowledgebase and the Field Services Best Practice Library
* Read technical articles and entries about common fixes/bugs to stay current.
* Support uptime targets, warranted by Security Operations, by properly classifying workstations by Managed Level, PC Type, Windows patch level, and up-to-date anti-virus system.
* Managed Level, PC Type, Windows patch level, and up-to-date anti-virus system.
* Perform all installations, upgrades, and backups of software and hardware applications.
* Troubleshoot software and hardware failures, and identify network problems when they relate to PCs, productivity devices and printers
* Provide high-level customer service
* Conduct computer system moves/installations
* Assist other IS support groups as needed
* Maintain a moderate level of computer literacy including a working knowledge of the Operating Systems
* Able to take and follow specific directions given by supervisor or senior Field Service team members

Education Requirements

* Associates Degree in a computer related field or equivalent certifications (A+/Net+ from Comptia or Entry level Microsoft certifications)

Experience Requirements

* Zero experience up to a max of two years on the job experience

About Us

As the leader in innovative memory solutions, Micron is helping the world make sense of data by delivering technology that is transforming how the world uses information. Through our global brands - Micron, Crucial and Ballistix - we offer the industry's broadest portfolio. We are the only company manufacturing today's major memory and storage technologies: DRAM, NAND, NOR and 3D XPoint™ memory. Our solutions are purpose built to leverage the value of data to unlock financial insights, accelerate scientific breakthroughs and enhance communication around the world.

Micron Benefits

Employee Rewards Program, Healthcare, Paid time off (Combined Sick and Vacation Time), Retirement savings plans, Paid maternity/paternity leave, Employee Assistance Program, Professional development training, Workplace wellness programs, Micron Health Clinic (Boise only), Fitness Center / Activity rooms (Boise only), Tuition Reimbursement, Micron Corporate Discounts, Casual Dress attire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

For US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron's Human Resources Department at 1-800-336-8918 or 208-368-4748 and/or by completing our General Contact Form

Keywords: Manassas || Virginia (US-VA) || United States (US) || SGA || College || Regular || Information Systems and Technology || #LI-JF1 || Tier 2 ||