In addition to the responsibilities listed below, this position must maintain an understanding of user behaviors, needs, and motivations through observation techniques, task analysis, and other feedback methodologies. This role will also develop basic prototypes or rudimentary working models of products or information systems, illustrating functionalities, interactions, and user options. As part of the deliverables production process, this position will be responsible for creating annotated comps, design assets, and specifications for implementation. Finally, this position will also perform basic UI/UX product or system evaluations, delineate design defects, develop standards and guidelines, and publish on-brand reusable components.As an IT Consultant, you will support strategy and product/program management for digital health initiatives. You will practice user-centered thinking in your approach to the work. You will collaborate with diverse teams including business leaders, technical architects, developers, clinicians, and external technology providers. Example work may include:
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* developing strategies for new digital technology platforms * piloting virtual care and analytics technologies at medical centers or in member homes * leading design sessions with clinical, hospital, and health plan experts to prioritize business needs or collect feedback related to new technologies * creating business cases to scope and scale up new programs * negotiating contracts with external vendors
Looking for someone with a passion for healthcare, knowledge of technology (cloud, deep learning, natural language processing, APIs, architecture, etc.), and a collaborative, strategic, user-centered approach.
Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate.Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.Develops requirements for process or system solutions within assigned business domain(s) by interfacing stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture).Develops an understanding of and executes requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) within designated business domain.Assists in the development and documentation of comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of proposed solutions.Supports the evolution of applications, systems, and/or processes to a desired future state by building and leveraging an up to date understanding of how current processes impact business operations for assigned domain(s).Maps current state against future state processes. Identifies the impact of requirements on upstream and downstream solution components.Provides recommendations to team or department leadership on how to integrate requirements with current systems and business processes for assigned domain(s).Identifies value gaps and opportunities for process enhancements or efficiencies.Supports solution design by researching how to help translate requirements into workable business solutions.Identifies and recommends additional data and/or services needed to address key business issues related to process or solutions design.Supports the evaluation of third-party vendors as directed.Recommends regional and/or national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business.Supports continuous process improvement by participating in the development, implementation, and maintenance of standardized tools, templates, and processes across assigned business domain(s).
Minimum two (2) years UXD experience. Bachelor's degree in Business Administration, Computer Science, CIS or related field and Minimum three (3) years experience in IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement.
Two (2) years experience working for a health care organization One (1) year experience working on projects or programs requiring the integration of cross-functional technology and/or business solutions. One (1) year experience in workflow analysis, including the use of modeling software (e.g., Visio). One (1) year experience in business case analysis One (1) year of work experience in a role requiring interaction with senior leadership (e.g., Director level and above)
Primary Location: California,Oakland,2101 Webster 2101 Webster St. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon - Fri Working Hours Start: 9:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Individual Contributor Job Category: Information Technology Specialty: IT Consulting Department: Digital Strategy & Architecture Travel: Yes, 10 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
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