IT Client Service Engineer
Naperville, IL

Job Description

Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things. Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.

ASSIGNMENT

* Offer support to final user in terms of management, administrative software usage
* Offer technical assistance to solve any incidents the user may encounter

MAIN ACTIVITIES

* Assist users
* Help in defining training and participate in carrying them out
* Make an inventory of desired functional improvements
* Intervene at 1st level in case of any incidents by calling on the necessary resources

WORKING MODE

* Work closely and keep permanent contact with the managers of functional domains

Skills and Qualifications:

* Bachelor's degree in IT/Engineering or a related discipline (e.g., Electrical/Computer Engineering, Computer Science, Information Technology) with minimum of two years of experience providing IT end user support and/or IT on-site support
* Demonstrated end-user support skills are required including the ability to work with concerned users and to handle business escalations
* Practical experience with PC/Windows environments, Microsoft 365 applications (e.g., Outlook, OneDrive, PowerPoint, Excel, SharePoint, and PowerBI), collaboration tools and other commonly used applications, with network patching and network configuration (e.g., LAN switches, Wi-Fi access points), and video conference systems is required
* Experience with Apple/IOS and Android mobile devices is required
* Good understanding of ITIL (Information Technology Infrastructure Library) processes is desired
* The IT Client Service Engineer needs to be able to learn quickly and follow the market evolutions
* Experience with Mac Computers and macOS is desired
* Professional working proficiency in English is required
* Ability to think logically
* Problem solving skills
* Ability to prioritize workload
* Ability to work without direct supervision