Job Directory IT Business Analyst

IT Business Analyst
New York, NY

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Job Description

Candidate will be responsible for Business Analysis support of Starr Enterprise application systems. The level of support will vary by project and insurance product, but will include defining/documenting new application requirements, advising users of new features and researching problems. Candidate will work closely with business users, Starr IT developers and vendor implementation teams.

Key Responsibilities:

* Develop expertise in the functionality and operation of critical enterprise applications

* Develop a basic understanding of Starr's platform and integration points with underwriting systems

* Assist business SME's with requirements definition and application options for new requirements

* Write business requirements documents

* Create process and workflow diagrams

* Create use cases when feasible

* Document and manage change requests

* Troubleshoot problems and document solutions

* Create/update entries in Starr's helpdesk ticketing systems

* Assist in the development of test scenarios, test execution and test results validation

* Assist in the development of training materials

* Coordinate activities/communications with business users, vendors and internal IT groups

* Coordinate projects with IT application support and change management team

Skills/Experience Required:

* Minimum 2 years' experience as a business analyst, IT business systems analyst, insurance data analyst or similar role in the Commercial P&C industry (Claims)

* Business or data analysis experience in Commercial P&C insurance

* Experience with Commercial Insurance or Specialty Lines

* Experience with one or more vendor Commercial Insurance underwriting platforms

* Familiar with ISO Commercial Lines and related data requirements

* Experience with Workers Compensation, GL and Claims a plus

* Proficient in the use of MS Office

* Experience with SQL/BI/data reporting tools, ticketing/problem tracking systems a plus

* Excellent problem solving skills

* Excellent oral and written communication skills

* Able and willing to handle multiple tasks and shifting priorities in a fast-paced environment


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