IT Ambulatory Service Manager
White Plains, NY

Job Description

Job Post Date:
04/03/2019

Category:
Management/Supervisory

Req #:
10746

Facility:
WHITE PLAINS HOSPITAL

Department:
Information Technology (MIS)

Schedule:
Full Time

Shift:
Day

Hours:
Mon-Fri 9A- 5P

Job Details:

Bachelor's Degree Previous Hospital Experience Required White Plains Hospital Job Description Title: IT Ambulatory Service Manager Job Code: 700153 Department/Location: MIS/ WPH Main Campus and Multiple locations FLSA Status: Exempt Reports to: Director, IT Position Summary The Ambulatory Service Manager oversees Information Technology (IT) implementations of new clinical and businessapplications, system upgrades, application rollouts, and service/solution support of exisiting solutions. External consultants, contracted resources, and customer employees may also report in to project teams during the project lifecycle. The Ambulatory Manager provides outstanding client service and contributes to the organization's mission of utilizing information technology to improve patient care. Essential Functions and Responsibilities Includes the Following: 1. Understands and adheres to the WPH Performance Standards, Policies and Behaviors. 2. Develops the project work plan, work breakdown structure, and schedule using a designated project management tool for project team usage. Project Plans include sufficient task level detail to capture known dependencies and major milestones. 3. Management of all service, support and projects assigned to oversee. 4. Ensure all activities are consistent with overall customer objectives and strategic plans. 5. Manage the day-to-day activities of cross-functional project teams and ensures the adherence to the work plans. 6. Deploy best practices approach defined by Project Delivery Services team. 7. Work to control change, adjust the budget, timeline, and scope to accommodate approved changes. 8. Produces timely, detailed summaries and high level reports 9. Provide schedules, financial actual vs. budget, and earned value information in project/IT metric progress reports. 10. Identifies and mitigates project risk, keeping issues visible, to avoid impacting the project's success. 11. Confirm the alignment of customer expectations and work goals. 12. Ensure proper quality assurance and user acceptance of solutions prior to implementation. 13. Review and finalize deliverables and monitor quality control. 14. Develop customer Return on Investment metrics for project, based on customer objectives. 15. Develops and maintains all strong working relationships with all key stakeholders including, Client Executives, Product Managers, and Resource Allocation Manager. 16. Coordinate with Client Executives and Product Directors to align all projects with customer's strategic objectives 17. Collaborate with Resource Allocation Manager to ensure associates with required skills are available to support the implementation of new system solutions. 18. Management of all resources assigned to projects. 19. Motivate, guide and lead implementation staff to achieve organizational goals and satisfy customers. 20. Proactively identify project and staff related issues. 21. Participate in performance appraisals and contribute to project team associate's performance appraisals. 22. Performs all other related duties as assigned. Education & Experience Requirements Demonstrated experience managing IT projects in an enterprise environment Experience working with tool to create and manage work and project plans using MS project Implementation management Experience managing project budgets Background in hospital/medical claims processes and knowledge of claims workflow is a requirement Core Competencies Demonstrates ability to establish two-way communication by clearly defining expectations, communicating utilizing a variety of methods Actively take note to ideas and concerns and responding in an appropriate manner. Demonstrates ability to retain composure under stress Physical/Mental Demands/Requirements & Work Environment May be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the employee may be exposed to are listed in the hospital's SDS (Safety Data Sheet) data base and may be accessed through the hospital's Intranet site (Employee Tools/SDS Access). A copy of the SDS data base can also be found at the hospital switchboard, saved on a disc. This job description are not exhaustive and may change as determined by the needs of White Plains Hospital.