Intelligent Automation Lead
Jersey City, NJ

Job Description

DIO (Digital Infrastructure Operations) IPA Team Lead: As Team Lead you will be responsible for the delivery and operation of the IPA Infrastructure and Core Application(s). You will lead and mentor the DIO - IPA Sprint Team to ensure IPA Service(s) are delivering to their proposed value to the Company. You will provide 24x7 enterprise level support and service. You will assist with scheduling, KPI creation, monitoring, monthly reporting, etc. This Role is the "Service Expert" and serves the Team as the Sr. Level escalation point for all IPA Infrastructure and Application issues. This role will be a member of the DIO Leadership Team reporting to the VP of DIO. This role will contribute to the 24x7 support of this service.

Roles and Responsibilities

* Lead Intelligent Automation Sprint (IA) Team.
* Create short and long term strategy for tooling and team.
* Day to Day decision maker for the service and support of IA Services.
* Lead technology expert for Intelligent Automation Team covering WorkFusion, Linux, Windows, SQL, Networking, Operations, Security, Monitoring, etc.
* Ability to create / modify professional technical documentation.
* Drives towards fully automated and immutable infrastructure for Intelligent Automation environments.
* Responsible for continuous improvement of Service.
* Drives Team efficiency through Sprint Planning and Team Feedback.
* Supervisor of IA Sprint Team - 4 /- resources.
* Ensures IA Services (Infrastructure and Applications) are at current versions and support levels.
* Provides 24x7 On-Call support for IA Services
* Ability to troubleshoot complex systems crossing multiple technologies and geographic regions.
* Adheres to regional/global policies and applicable change control procedures.
* English fluency required
* Leads Agile Planning for Sprint Team

Preferred Skills:

* Experience with WorkFusion
* Experience with Azure (preferred) or AWS.
* ARM Templates, PowerShell, Python, Chef, Puppet
* Additional spoken and/or written languages

Requirements

* 2 years prior leadership experience
* 4 year college degree or equivalent professional experience with WorkFusion and Intelligent Automation
* Industry experience in Finance, Insurance, or other industry with extensive AI work

Individual Contributor Competencies

Problem Solving

Takes an organized and logical approach to thinking through problems and complex issues.

* Simplifies complexity by breaking down issues into manageable parts
* Looks beyond the obvious to get at root causes
* Develops insight into problems, issues and situations

Continuous Learning

* Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally.
* Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise
* Takes advantage of formal and informal developmental opportunities
* Takes on challenging work assignments that lead to professional growth

Initiative

Willingly does more than is required or expected in the job.

* Meets objectives on time with minimal supervision
* Eager and willing to go the extra mile in terms of time and effort
* Is self-motivated and seizes opportunities to make a difference

Adaptability

Ability to re-direct personal efforts in response to changing circumstances.

* Is receptive to new ideas and new ways of doing things
* Effectively prioritizes according to competing demands and shifting objectives
* Can navigate through uncertainty and knows when to change course

Results Orientation

Effectively executes on plans, drives for results and takes accountability for outcomes.

* Perseveres and does not give up easily in challenging situations
* Recognizes and capitalizes on opportunities
* Takes full accountability for achieving (or failing to achieve) desired results

Values Orientation

Upholds and models Chubb values and always does the right thing for the company, colleagues and customers.

* Is direct truthful and trusted by others
* Acts as a team player
* Acts ethically and maintains a high level of professional integrity
* Fosters high collaboration within own team and across the company; constantly acts and thinks "One Chubb"

Additional Competencies:

* Dynamic Problem Solver - Able to figure out complex problems, potentially including technologies outside of one's formal training.
* Excellent Work Ethic - Drives to "Get the job done" and with high levels of pride and quality.
* Must be able to support multiple time zones. May require night/morning calls and meetings.
* Participates in 24x7 on-call rotation.
* Team Player, Approachable, Well Spoken, Professional.

#GLDR2019

Chubb strives to offer a diverse and inclusive and rewarding work environment. Teamwork and mutual respect are central to how Chubb operates and we believe the best solutions draw upon diverse perspectives, experiences and skills. We operate in such a way where everyone, regardless of their singular background has the opportunity to contribute to our collective success.