Integration Support Specialist
Chicago, IL

Job Description

Wake up each day knowing that you are a part of something special. Something real. Something bold. What you do can make a difference. Coyote is an industry-leading transportation and logistics service provider that believes in doing the right thing every time. Every hour. Every minute. Every second. Are you looking for a place where you will have a role in shaping an industry? Are you Tenacious, True, Tribal, and Smart? Then it's time for you to apply to join the pack.

The Integration Support Specialist reports directly to the Integration Support Manager and is responsible for planning, implementing, and supporting Electronic Data Interchange (EDI) applications and transactions. The ideal candidate will be experienced in the daily operations, maintenance, and development of all EDI transactions. They must be well organized, flexible, and able to communicate effectively with all levels of the organization as well as customers and carriers.

Daily Tasks & Responsibilities

* Test and verify that EDI solutions are performing according to standard.
* Create and test EDI to XML translation mappings for a subset of customers.
* Assist in analysis and identification of process improvement and propose solutions for more efficient processing.
* Implement the best technical solutions for our customer and carrier application requirements.
* Provide post-production support for customers and Coyotes.
* Investigate and resolve EDI transaction errors.
* Respond quickly to identify and resolve issues.
* Follow-up to all questions and requests directed to the support team in a timely manner until there is a confirmed resolution.
* Research, analyze, and recommend solutions to potential interface problems.

Essential Skills, Characteristics, & Experience

* Bachelor's Degree or equivalent technical experience
* Experience with troubleshooting complex EDI communications
* Ability to demonstrate initiative and to meet deadlines
* Able to work autonomously and in a dynamic team environment
* Demonstrated ability to build and maintain collaborative working relationships
* Strong analytical skills
* Excellent communication, customer service, and organizational skills
* Detail-oriented with demonstrated ability to handle multiple tasks simultaneously
* Excellent written and verbal communications skills
* Effective interpersonal skills

Why Coyote?

* Onsite training & ongoing career development
* Competitive base salary
* Comprehensive benefits package
* Great perks like onsite haircuts, massages, and intramural sports
* Significant advancement opportunities for outstanding performers
* Casual dress and company lunch

Coyote is an at-will employer.