Integration Specialist
Chicago, IL

Job Description

Integration Specialist

Reports To: Director

Location: Chicago, IL

Redwood Logistics is a privately held, strategically integrated logistics provider founded in 2001. Through our history weve listened to our customers needs and have created a family of companies that can solve their logistics and transportation challenges. See for yourself why The Chicago Tribune has named Redwood Logistics a Top Workplace for several years running!

Position Description:

The Integration Specialist is responsible for documenting technical and/or functional requirements, executing integration tasks, technical implementation of architected solution, performing system configuration, system administration, and training/support through the implementation roll-out. The Integration Specialist has the ability to understand the clients functional requirements and translate those requirements into technical configurations within an end product.

Responsibilities:

* Conduct training sessions and workshops
* Gather and translate documented requirements and processes to application configuration
* Performs product configuration per the requirements defined
* Thoroughly test application per the requirements defined
* Report on daily responsibilities and tasks
* Maintaining and designing new integrations using visual mapping tools including the Altova product suite and other web based tools.
* Perform data transformations using XML/JSON. Unstructured and structured data transformations with formats like CSV, TXT, EDI, and other basic data types
* Design and develop process orchestrations using technologies such as MuleSoft Anypoint Platform, MS Orchestrator, and other platforms.
* Investigate and recommend solutions to customer concerns, ensuring customer satisfaction
* Recommend, document, and execute new department protocol to better meet planned objectives
* Become a practitioner of Redwood Supply Chain Solutions best business practices
* Provide technical expertise (i.e. application features, functionality, capabilities, data file requirements, database structure, data migration, etc) on the project at-hand and support the internal team during the life cycle of an implementation project
* Configuring application and functionality based on documented requirements/configuration work books
* Creating and maintaining customer-facing and internal project documentation
* Serve as a support, training, or reporting point of escalation
* Communicating project issues that may impact the project success to the appropriate management
* Working with other team members and client(s) to coordinate deliverables
* Working with project team(s) to resolve data, functional and/or application issues
* Provide post implementation support for existing configurations and processes; advance support as indicated



Qualifications:

* Bachelors degree in Business, Supply Chain, Computer Science or related field preferred
* Minimum of 3 years in Operations, Customer Service, Technology or other related role strongly preferred, where 2+ years within transportation/logistics
* Act as a leader who encourages collaboration and teamwork
* Project Management experience strongly preferred
* Experience with process, system integration, and database/data object relationship design
* Superior verbal and written communication and interpersonal skills
* Comfort using and learning new technology
* Excellent organizational abilities and prioritization skills
* Builds rapport quickly and effectively cross-functionally
* Critical thinker with proven analytical skills
* Strong customer service focus
* Ability to adapt quickly to changing needs/timelines without loss of momentum
* Proven presentation or training experience
* Ability to travel up to 10%

Tools:

* Basic understanding of Zendesk, AWS, Architecture/Cloud computing
* Experience with integration technologies, understanding of various data formats such as XML/JSON, EDI, or hierarchal flat files , or an understanding of integration tools such as MuleSoft or the Altova suite of products a very strong plus but not required
* Proficient in Mercury Gate, Excel, Mapforce, SQL, Reporting, JIRA, Confluence, and LucidChart

Rewards:

Redwood Logistics offers excellent benefits, including health, dental, vision, disability, 401(k) and life insurance, and a paid time off policy within a progressive, employee-centric culture.