Innovation Hub Technologist
New York, NY

Job Description

Join Accenture and help transform top organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.

Job Description:

This role presents an opportunity to be part of a support team for one of Accenture s newest Innovation Hubs. The New York location is seeking a technology professional with expertise in audio and video technology to work in a highly visible, dynamic environment. An ideal candidate would possess strong, professional customer service and communication skills with an aptitude to remain calm and courteous under pressure. The candidate must be resourceful and be able to anticipate needs and solutions. The person should be passionate about customer service and technology. Represent the local technology team as a single point of contact for events, while owning the support processes and procedures to effectively collaborate, inform, solve, and communicate with all resources involved and impacted.

Role Responsibilities:

* Explore new technologies and make suggestions for implementation and improvements
* Participate in a highly collaborative environment to plan and implement backup solutions for technologies, share knowledge and demonstrate various technologies
* Application and adherence to current CIO LTS processes and procedures Liaise with vendors to engage supplemental or back up equipment services as needed
* Balance empathy and analytical skill while working toward issue resolution under pressure
* Overall professionalism is critical in appearance, demeanor and response
* Experience and ability to troubleshoot existing and new technologies in local office including but not limited to Cyviz, Video Conferencing equipment, Surface Hubs, Projectors, Video Cameras, Mobile devices, Workstation PC and Mac, Networking & VLANs
* Emerging and experimental technologies
* The role will require travel within assigned city to external venues as well as other Special Events domestic and international