Infrastructure Support Specialist
Chicago, IL

Job Description

Summary:

The Senior Desktop Support Analyst leads and provides Level II and remote support to end-users including Senior Executive personnel. Must demonstrate very strong interpersonal skills as well as provide excellent customer service.

Responsibilities:

* Has excellent communication skills and proactively follows up on IT service requests/IT problem tickets until customer confirms resolution
* Provides timely feedback to end users on their IT service requests/IT problem tickets
* Resolves desktop issues with various Operating Systems (Windows, Mac) in a platform agnostic IT environment
* Experience with all major iterations of Microsoft Office (201x, Office 365)
* Provides installation, configuration, maintenance and troubleshooting support of computer hardware, software, desktop applications, networks, printers and computer peripherals
* Provides systems/network troubleshooting and support to include diagnosing, fixing, maintaining and upgrading hardware and software as well as desktop applications
* Monitors and responds to hardware and software problems utilizing a variety of hardware and software testing tools, techniques and technologies
* Business continuity planning and preparation. Participates in development and support of BCP activities
* Video conferencing and presentation services including scheduling and meeting setup. Troubleshooting scheduling issues and VC faults
* Data access/restriction requests using Active Directory. Understanding of proper Active Directory habits and standards
* Provides Level II Unified Communications support
* Mobile device support for both iOS and Android
* Maintains equipment stock, ordering, and invoicing
* Strong understanding and interpretation of workflows to facilitate timely routing/escalation of IT issues/service requests to the appropriate points of contact
* Provides technical support and training to end-users
* Maintains current knowledge of relevant technology as assigned
* Participates in a variety of projects as required

Requirements:

* 3-5 years of directly related experience providing Level II and remote support to end users
* Significant demonstrated hands-on experience with ITSM tools (ServiceNow, HP)
* Significant demonstrated hands-on experience with Operating Systems (Windows, Mac, and others)
* Considerable demonstrated experience administering Active Directory
* Experience with VDI Infrastructure

Neuberger Berman is an equal opportunity/affirmative action employer. The Firm and its affiliates do not discriminate in employment because of race, creed, national origin, religion, age, color, sex, marital status, sexual orientation, gender identity, disability, citizenship status or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact onlineaccommodations@nb.com.