Information Technology Supervisor
Los Angeles, CA

Job Description

Position/Program Information

LOS ANGELES COUNTY REGISTRAR-RECORDER/COUNTY CLERK

APPLICATION FILING PERIOD:

June 17, 2019 at 8:00 a.m. Pacific Standard Time (PST) to July 2, 2019 05:00 p.m. (PST)

EXAM NUMBER:

E2598A

TYPE OF RECRUITMENT:

Interdepartmental Promotional Opportunity

Restricted to permanent employees of the County of Los Angeles who have successfully completed their initial probationary period and meet the qualifying requirements.

Current employees in the unclassified service who meet the following criteria also qualify to participate in this exam:

* Unclassified employees who have attained permanent County status on a classified position by successful completion of the initial probationary period, with no break in service since leaving the classified service.
* Full-time employees in the unclassified service with at least six months of full-time experience in the unclassified service by the last day of filing.

OUT-OF-CLASS OR VERIFICATION OF EXPERIENCE LETTERS will not be accepted. NO WITHHOLDS will be allowed for this examination.

REQUIRED EXPERIENCE MUST BE FULLY MET AND INDICATED ON THE APPLICATION BY THE LAST DAY OF FILING.

DEFINITION:

Supervises the activities of an Information Technology section within a departmental centralized information technology organization responsible for providing complex information technology services, including planning, design, coordination, development, implementation, maintenance, and support of automated information and telecommunication systems.

CLASSIFICATION STANDARDS:

Positions allocable to this class report to an IT manager and supervise the work of information systems professionals and support personnel responsible for providing a variety of difficult and responsible IT services which may include systems design, implementation, modification, and maintenance and support in the areas of Systems Analysis, Application Development, Network Administration and Operating Systems. Incumbents are expected to exercise sound judgment in carrying out responsibilities with a detailed understanding of County information systems policies and procedures. Incumbents supervise a range of IT professionals and may be the top IT employee in a department with a very small information systems unit.

Information Technology Supervisor is distinguished from Information Technology Technical Support Supervisor in that the latter is responsible for a small unit of Technical Support personnel responsible for desktop and help desk support whereas the former is responsible for a section of varied IT professionals.

Essential Job Functions

Plans, coordinates, supervises and monitors activities of assigned staff involved in various projects, including status, scheduling, prioritizing, training and leading work of implementation teams on related projects.

Provides full administrative and technical supervision of staff including approving time off, evaluation of performance and takes or recommends disciplinary action, up to and including termination.

Analyzes, estimates and assigns staff and resources for projects, including technical and support personnel, consultants and equipment.

Assists in establishing and monitoring program priorities, objectives and procedures, determining area objectives, targets of service and resource allocations.

Assists in the development of changes in management plans for new projects, including business process assessment, training requirements and budget preparations and appropriate forms of communication.

Reviews completed projects to assure compliance with established standards.

Coordinates activities and computer systems requirements with departmental users to assure current technology needs are met.

Provides guidance to staff in troubleshooting network communications, software and hardware problems, designing systems logic, debugging system program problems and assisting software vendors with problem resolutions.

Meets with departmental management to introduce and explain systems improvement concepts and to obtain concurrence with recommended problem solutions.

Assists management on long-range systems planning.

Requirements

SELECTION REQUIREMENTS:

One (1) year of full-time* lead capacity work experience at the level of the Los Angeles County's class* of Senior Application Developer, Senior Network Systems Administrator, Senior Operating Systems Analyst, or Senior Information Systems Analyst.

SPECIAL REQUIREMENT INFORMATION:

* Full-time experience is evaluated on the basis of a verifiable 40-hour workweek. Work performed part-time will be prorated on a month-for-month basis.

Lead Capacity is defined as assigning, coordinating, and reviewing the work, ensuring proper work methods are followed and providing technical assistance and training.

* Experience at the level of the Los Angeles County's class listed in the Requirements is defined as follows:

Senior Application Developer performs a wide range of application development related duties including analysis, design, evaluation, development, coding, testing and maintenance of complex application systems.

Senior Network Systems Administrator provides comprehensive support of complex network and server operating system environments. Under direction, incumbents perform a wide-range of network-related duties, including the design, implementation, and maintenance of complex networks.

Senior Operating Systems Analyst supports complex operating systems and associated software and hardware on midrange servers or mainframes hosting critical applications in a high-availability environment. These environments require formal change management and problem resolution procedures, highly fault tolerant configurations, and comprehensive back-up and recovery solutions.

Senior Information Systems Analyst performs specialized information systems analysis and provides expertise in one or more areas of systems analysis. May act as a team leader or coordinator.

DESIRABLE QUALIFICATION:

Additional credit will be given to qualified applicants for full-time work experience at the level of Senior Application Developer, Senior Network Systems Administrator, Senior Operating Systems Analyst, or Senior Information Systems Analyst, beyond the selection requirement. Credit will be given based upon application information and supplemental questionnaire submitted at the time of filing.

LICENSE:

A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

PHYSICAL CLASS:

2 - Light.

Light physical effort which may include occasional light lifting to a 10-pound limit, and some bending, stooping or squatting. Considerable walking may be involved.

Additional Information

EXAMINATION CONTENT:

There will be two (2) testing components for this examination.

PART I: An evaluation of training and experience based upon application information and supplemental questions weighted at 50%, and

PART II: An Appraisal Promotability weighted 50%. The Appraisal of Promotability is designed to measure Supervising Skills, Knowledge of Information Technology Systems, Administration and Management Ability, Interpersonal Skills, Critical Thinking, and Oral and Written Communication.

Candidates must achieve a passing score of 70% on Part I and Part II to be placed on the eligible list.

ELIGIBILITY INFORMATION:

The names of candidates receiving a passing grade in the examination will be placed on the eligible list in the order of their score group for a period of twelve (12) months following the date of promulgation.

VACANCY INFORMATION:

The eligible list resulting from this examination may be used to fill vacancies in the Department of Registrar-Recorder/County Clerk in Norwalk, CA.

AVAILABLE SHIFT:

Appointees will be required to work any shift, including evenings, weekends, and holidays.

APPLICATION AND FILING INFORMATION:

Applications must be filed online only. Applications submitted by U.S. Mail, Fax, or in person will not be accepted. Apply online by clicking on the green "Apply" button at the top right of this posting. You can also track the status of your application using this web site.

All information is subject to verification. We may reject your application at any time during the examination and hiring process, including after appointment has been made. Falsification of any information may result in disqualification or rescission of appointment.

Utilizing verbiage from the Class Specification and Selection Requirements serving as your description of duties will not be sufficient to demonstrate that you meet the requirements. Doing so may result in an incomplete application and you may be disqualified.

Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the Selection Requirements. Provide any relevant education, training, and experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week and description of work performed. Resumes may be added to your application, but cannot be substituted for the Experience portions of the County application nor for the completion and submission of the supplemental questions. If your application is incomplete, it will be rejected as incomplete application.

Passing this examination and being added to the eligible list does not guarantee an offer of employment.

All correspondence to applicants will be sent electronically except for the final examination result notice. Test scores cannot be given over the telephone.

SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes.Federal law requires that all employed persons have a Social Security Number.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.

NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record.

FAIR CHANCE INITIATIVE:

The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individual assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.

Department Contact Name: Rosetta Thai

Department Contact Phone: (562) 462-2844

Department Contact Email: RThai@rrcc.lacounty.gov

ADA Coordinator Phone: (562) 462-2285

Teletype Phone: 800-899-4099

Alternate TTY Phone 800-897-0077

California Relay Services Phone 800-735-2922