Information Technology Specialist, GS-2210-12 (ED Only)
Washington, DC

Job Description

* Duties

Help Duties Summary

This position is located in the Office of the Secretary, Executive Office at the U.S. Department of Education located in Washington, D.C. and is responsible for a wide range of assignments in the field of Information Technology. The position is responsible for providing technical support to customers who need advice, training, and/or assistance in applying hardware and software systems.

Learn more about this agency

Responsibilities

As an Information Technology Specialist, GS-2210-12, you will:

Serve as a point of contact (POC) for day-to-day technical support, administrative support, and troubleshooting. Provide technical assistance to customers to minimize disruptions of computer operations. Perform liaison services with OCIO to develop IT hardware/software requirements to ensure customers receive required items and services; Coordinate the installation of IT equipment during new employee onboarding; and coordinate the installation, breakdown, and relocation of IT equipment for employee relocations. Apply technical expertise for hardware, software, and desktop applications, utilities, and peripherals. Participate in coordinating effective and efficient on-site hardware and software configuration and installation support. Resolve problems emanating from operating systems, and problems with supported applications where there are established precedents or guidelines. Responsible for resolving and documenting problems and providing customer support relative to all aspects of Information Technology (IT) systems. Communicate with customers, as well as internal technical support personnel, to build effective relationships

Travel Required

25% or less - Occasional travel may be required

Supervisory status

No

Promotion Potential

13


* Job family (Series)

2210 Information Technology Management

Similar jobs

* Computer Support Specialists
* Desktop Support Specialists
* Information Technology Specialist (It Specialist)
* Specialists, Desktop Support


* Requirements

Help Requirements Conditions of Employment

* U.S. Citizenship
* Background investigation and fingerprint check required
* Males over 18 years old must be registered with the Selective Service
* May be required to complete a one-year probationary period

You must meet all qualification requirements within 30 days of the closing date of this vacancy announcement.

If you are a current federal employee, you must meet all time-in-grade and time-after competitive appointment qualifications within 30 days of the closing date of this vacancy announcement. To verify that you meet these requirements, we will review your responses to the core eligibility questions on the occupational questionnaire, as well as your submitted resume and required documents. To make an accurate determination, you will need to include on your resume your federal position title, pay plan, occupational series, grade level, agency, dates for which you held the grade level (stated as MM/YYYY to MM/YYYY, OR MM/YYYY to PRESENT), and total hours worked per week.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Qualifications

Basic Requirement

You must possess IT related experience (paid or unpaid experience and/or completion of specific, intensive training (e.g., IT certification), as appropriate) demonstrating each of the four competencies listed below.

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

2. Customer Service - Works with clients and customers (i.e., any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

3. Oral Communication - Expresses information (e.g., ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (e.g., technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

AND

Minimum Qualification Requirements:

One year of specialized experience equivalent to at least the next lower grade level in federal service that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position (see description below).

Specialized Experience for the GS-12:

One year of experience equivalent to the GS-11 performing all three (3) the following duties or work assignments:

1. Experience planning and delivering customer support principles and methods to complete installation and configuration of IT equipment, and communicating IT issues to provide appropriate problem resolution.

2. Experience troubleshooting multiple facets of IT problems to minimize customer interruptions.

3. Experience analyzing problems to develop findings and present recommendations to management concerning IT hardware, software, and other automated information systems.

Knowledge, Skills, and Abilities (KSAs)

The quality of your experience will be measured by the extent to which you possess the following knowledge, skills and abilities (KSAs). You do not need to provide separate narrative responses to these KSAs, as they will be measured by your responses to the occupational questionnaire (you may preview the occupational questionnaire by clicking the link at the end of the Evaluations section of this vacancy announcement).

* Skill in applying IT principles and procedures to provide technical advice, guidance, and recommendations to management and other technical specialists on critical IT issues.
* Knowledge of and skill in applying a wide variety of applications, operating systems, protocols, and equipment used in customer organizations; and methods and practices for troubleshooting, recovering, adjusting, modifying, and improving information technology systems.
* Skill in communicating orally to effectively relay information, understand customer requirements, and to facilitate and conduct meetings and briefings.

Education