Information Technology Manager, AD-0301-00-Census-EXT-SC**AMENDED
Quincy, MA

Job Description

* Duties

Help Duties Summary

The job announcement has been amended to extend the closing date through July 05, 2019.

ATTENTION ALL APPLICANTS: Initially the Duty Station will be the selectee's home address (Work At Home) until the opening of the Area Census Offices (ACO) in Quincy, MA. At that time the employee will be required to report to the ACO as their regular place of work.

In order to be considered, ALL APPLICANTS MUST RESIDE in Norfolk County, MA.

Relocation will NOT be paid.

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Responsibilities

The individual selected for this position will:

* Supervise office operations, supervisors, and clerks responsible for supporting various field data capture and office automation activities.
* As needed train or supervise others to train office employees on software, hardware and automation operations.
* Manage automation functions in the field and office for a decentralized workforce; the first line-of-contact for all hardware, software, and telecommunication problems, troubleshooting duties, and evaluating, analyzing, and coordinating automation operations to efficiently support office functions with available equipment. Conduct on-site LAN/WAN hardware diagnostics for infrastructure cabling and hardware such as router, switches, servers, mobile devices, laptops, iPads, personal computers (PCS), Voice over Internet Protocol (VOIP) telecommunications systems and printers.
* Be responsible for the paper and automated tracking of property management to include: ensuring necessary forms are accurately filled out; property management systems are updated, and regular audits are performed and secured devices are stored.
* Schedule and coordinate data entry operations for optimal use of workstations and print devices. Manage the property control system for Office Computing Equipment (OCE), Mobile Commuting Equipment (MCE) and peripherals; coordinate printing activities and be assuring that printers are prepared to handle large jobs, long-running print jobs without jams, breakdowns, and toner shortages.

Travel Required

25% or less - Position requires 25% local travel.

Supervisory status

Yes

Promotion Potential

00


* Job family (Series)

0301 Miscellaneous Administration And Program


* Requirements

Help Requirements Conditions of Employment

* U.S. Citizenship and be 18 years or older to be hired.
* Suitability/Background Investigation for Federal employment.
* Registered for Selective Service if applicable. (www.sss.gov)
* A trial period may be required.
* This is not a Bargaining Unit Position.

Applicants must meet all qualification requirements by the closing date of this announcement.

Qualifications

NOTE: This position is advertised as an OPEN CONTINUOUS with 1 CUT-OFF date. Applicants that apply by the CUT-OFF date will be considered first. This announcement may close prior to the closing date. This announcement may also be extended if needed, and additional CUT-OFF dates may be set as requested by management. The first CUT-OFF date is April 05, 2019.

Applicants are responsible for insuring that the application submitted clearly indicates that they meet the qualifications listed below. To be eligible for this position, you must have the specialized experience, education, or a combination as indicated below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

EXPERIENCE: Applicant must have one year of specialized experience equivalent to the next lower grade level in the Federal Service. Examples of experience sought for these positions include experience supervising a technical support staff, training office employees on software, hardware and automation operations. Experience troubleshooting technical issues and evaluating, analyzing, coordinating automation operations. Experience working with various Microsoft, Apple, Cisco operating and administrative programs. Experience working with and supporting various office technologies and devices including telecommunications hardware such as router, switches, servers, mobile devices, laptops, IPads, Personal Computers, VOIP telecommunications systems and printers. Experience tracking property management, reporting and documenting lost, missing, stolen equipment. Experience scheduling and coordinating data entry operations.

OR

EDUCATION: Bachelor's degree plus 1 full year of graduate level education or superior academic achievement with major study in computer science, information science, information system management, mathematics, statistics, operations research, engineering, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field.

Education