Information Technology Manager, AD-0301-00-Census-EXT-AT
San Mateo, CA

Job Description

* Duties

Help Duties Summary

Applicants must reside within commuting distance to the San Mateo Area Census Office, located in the 94063 Zip Code to be considered for this position.

Relocation will NOT be paid.

Learn more about this agency

Responsibilities

The individual selected for this position will:

* Manage office operations, supervisors, and clerks responsible for supporting various automation activities.
* As needed provide instructions or supervise others to train office employees on software, hardware and automation operations.
* Manage automation functions in the office; the first line-of-contact for all hardware, software, and telecommunication problems in the office, troubleshooting duties, and evaluating, analyzing, and coordinating automation operations to efficiently support office functions with available equipment.
* Conduct on-site LAN/WAN hardware diagnostics for infrastructure cabling and hardware such as router, switches, servers, mobile devices, laptops, iPads, personal computers (PCS), Voice over Internet Protocol (VOIP) telecommunications systems and printers.
* Responsible for the paper and automated tracking of property management to include: ensuring necessary forms are accurately filled out; property management systems are updated, and regular audits are performed and secured devices are stored.
* Schedule and coordinate data entry operations for optimal use of workstations and print devices.
* Manage the property control system for Office Computing Equipment (OCE), Mobile Commuting Equipment (MCE) and peripherals; coordinated printing activities and assuring that printers are prepared to handle large jobs, long-running print jobs without jams, breakdowns, and toner shortages.

Travel Required

50% or less - Position requires 25% local travel and 25 % overnight travel.

Supervisory status

Yes

Promotion Potential

00


* Job family (Series)

0301 Miscellaneous Administration And Program


* Requirements

Help Requirements Conditions of Employment

* U.S. citizen and be 18 years or older to be hired.
* Suitability/Background Investigation for Federal employment.
* Registered for Selective Service if applicable. (www.sss.gov)
* A Supervisory trial period may be required.
* This is not a Bargaining Unit position.

Applicants must meet all qualification requirements by the closing date of this announcement.

Qualifications

Applicants must meet all qualification requirements by the closing date of this announcement.

Applicants are responsible for ensuring that the application submitted clearly indicates that they meet the qualifications listed below. To be eligible for this position, you must have the specialized experience, education, or a combination as indicated below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

EXPERIENCE: Applicant must have one year of specialized experience for this position that includes experience supervising a technical support staff, training office employees on software, hardware and automation operations. Experience troubleshooting technical issues and evaluating, analyzing, coordinating automation operations. Experience working with various Microsoft, Apple, Cisco operating and administrative programs. Experience working with and supporting various office technologies and devices including telecommunications hardware such as router, switches, servers, mobile devices, laptops, IPads, Personal Computers, VOIP telecommunications systems and printers. Experience tracking property management, reporting and documenting lost, missing, stolen equipment. Experience scheduling and coordinating data entry operations.

EDUCATION: Education cannot be substituted for experience.

Education